This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Great We arrived late at night and there appeared to be only one person working. When we took the luggage cart back to the check in area, all lights were out. The check in took longer than usual. And the surroundings were fairly dark leaving a feeling of insecurity.
Business response:
Jerry, thank you for taking the time to review your stay. We're sorry for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you again soon. Sincerely, Hotel Management
The lobby, hallways, and counters were dirty, There was paper bags left in the elevator floor. Seemed to be understaffed, customers checking in and others waiting to coffee.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Comfortable room and bed. Clean bathroom. Property was clean and nice. Had a kitchenette but we didn’t use. Could have used a coffee pot.
Business response:
Harry, thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had an enjoyable stay and you loved our comfortable rooms and well-kept property. Please note, coffee-maker is always available at the front desk and is complimentary. We will remind them to communicate this more clearly going forward. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.