Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Anil, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you had a great stay and that you enjoyed our ideal location close to many places. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you our great location was perfect for your needs and that you found us to be a good value. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for the review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will also share your valuable comments about the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Regarding your concern about the receipt we would like to mention that while making the reser... read more

Business response:

Thank you for sharing the details of your stay at Extended Stay America. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. What was even more pleasing to know is that you liked our proximity to many destinations, which made your stay excellent. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management 

Business response:

Herbert, thank you for choosing Extended Stay America. We are glad to know you liked our affordable rates and enjoyed your comfortable accommodations. However, we regret the inconvenience you had. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management