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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Employee Overturn-Needs Customer Service Help I stayed at this location before and it was very good; I could tell that they had a huge staff change. Upon arrival there was no one at the desk the lady was sitting talking with another guest and she promptly came to check me in. There was no issue until I arrived to my room and only had 2 towels and called down for more(there were 3 people). She was very rude and stated that once they finish washing they would gladly give me another towel. We were here by 8pm and stayed for 4 d... read more
Business response:
We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, ... read more
Pleasant stay All was fine and nice. Simple breakfast was a letdown compared to hot breakfast at same chain in other locations in same area.
Business response:
Jennifer, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a relaxing stay. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
About what expected, for price. Clean room, no frills.The breakfast is a packaged muffin.
Business response:
Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. Your review is appreciated, and we hope to serve you again soon. Sincerely, Hotel Management
Housekeeping is lacking. Fixtures in kitchen and bathroom needs cleaned. Hair in bathtub. Floor did not appear to have been swept.
Business response:
Cathy, thank you for your review. We were so pleased to read how much your enjoyed your overall stay at our hotel. We are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.