Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Moses, thank you for being our guest at Extended Stay America. Although we are pleased to see you had a comfortable stay with us, we are sorry we were unable to justify the price difference. We are reviewing this with our team members to see what went wrong and we will do the necessary correction. Please reach out to us at our front desk. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Cindi, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate your stay. We are glad to know you liked our affordable rates and that our location was pideal for your needs. However, we apologize for any difficulties you experienced. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was an enjoyable one. We have shared your concern with our maintenance for a quick review. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Kaitlin, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

William, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jeff, thanks for choosing us. Although you liked our location, we are sorry for the issues you had with the comfort of your bedding. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management