This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice clean condition rooms. Loved the bathroom & Kitchenette.
Business response:
Thank you for evaluating your stay at Extended Stay America Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-appointed room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
misleading advertisement on breakfast Check in was easy, comfortable and clean. I had no issues except two issues. Website shows they have breakfast every morning. The only thing they had was granola bars and muffins. Nothing breakfast related. Had I would of known that, I would of booked elsewhere. My kids needed food before their doctors appointments at the local medical hospital next door and this caused all sorts of issues. However, staff was nice and they had a laundry area. Wifi worked fine.
Business response:
Andrew, thank you for your review. We're glad to know you liked the service provided by our staff and that you liked our well-kept hotel. However, we're sorry you were not happy with our complimentary grab-and-go breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Shower faucet is leaking.
Business response:
Chandra, thank you for choosing Extended Stay America. We're glad to know overall you had a nice experience with us, but we're sorry for the maintenance issue you encountered in your room. We have discussed your feedback with the concerned team, and they are fixing the problem immediately. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management
The price and the kitchen in it good location for me
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our fully-equipped kitchenette and found us to be a good value. We appreciate your business, and we hope to welcome you back soon! Sincerely, Hotel Management
Business response:
Joseph, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Bed was super hard, only had shampoo, full kitchen but not one single utensil, no iron
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. Your concern in regard to the bedding will be share with our team. We also regret any other inconv... read more
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
This is the first extended stay type hotel where the kitchen wasn't equipped. You had to select what you wanted, call the desk and they would deliver it. No coffeemaker; it's a request. No paper towels. Microtel and Candlewood at least have items in their kitchen when you come in! The table was so dirty we had to dust it before putting our computer on it. You simply can do better in Kansas City, KS that this.
Business response:
Pat, thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your concerns regarding to cleanliness will be shared with the housekeeping team. We hope you consider staying with us again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.