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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not catch his name but the gentleman who checked me and my wife in had the poorest customer service I have ever experienced. As he was checking us in I asked a simple question and with a snide and snarky attitude he said excuse me sir I will answer all your questions as soon as I'm done. My wife later walked to the lobby waiting for a pizza to be delivered and heard the gentleman speaking to another patron in a very rude manner stating that he treats people the way he wants to be treated which must be very poorly becau... read more
Business response:
Robert, thank you for being our guest. We are sorry you did not experience the best from one of our staff members. This is not a usual occurrence at our hotel, and your feedback will be used as a training tool so that our present and future associates do not repeat these unpleasant issues. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Rough around the edges, but would stay again. The price for the quality of room was worth it. Some of the cloth has stains, but still felt clean. Service was accommodating but not always punctual. Would stay there again when in town for business just based on the price point and the fact that it met all of my needs.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked our affordable rates. We are always looking for ways we can improve and we will take your feedback into account. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Nice place, but where's the frying pan? It was a great accommodation for the price. There was a stove and fridge, but there were no instructions as to how to obtain cookware, dishes, or silverware. The obvious answer would be to ask at the desk, but it would have been nice to have some info either in the room or presented at check-in time.
Business response:
Kristin, we are pleased to see you enjoyed your stay at Extended Stay America. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
When we entered in through the back door there was a really strong odor of marijuana. I didn’t not complain or report this to the front desk. Everything else it self was fine.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The location of this hotel was ideal for my stay in Kansas City, the staff was friendly enough, it had the amentities to get you by for a stay and it was nice having a little kitchenette. The cleanliness in my room however was subpar. There were noticeable stains on multiple ‘clean’ towels I was given, there was a black hair on the toilet seat and another in the bath tub upon my arrival ( I have blonde hair so it definitely wasn’t mine!), no hand soap in the bathroom which I’m sure is somewhat standard I guess. It also smell... read more
Business response:
Thank you for choosing our hotel. We are glad you liked our courteous service and that our location was convenient for your needs. However, we are sorry for not meeting some of your expectations and for the cleanliness issue you had while here. We have shared your feedback with the housekeeping team for review and action. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we ca... read more
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Horriable service The Clerk (Dae) was extremely rude and lacked any customer service skills at all. This person should not be in customer service at all. I witness him being rude to every customer he came into contact with. Myself and 3 other customers were left standing at the front desk for over 20 mins before he appeared extremely rude.
Business response:
Jeremy, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we sincerely apologize for this. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing with the hospitality you deserve. Sincerely, Hotel Management
Very relaxing and peaceful! No pool or workout room. Please encourage the staff to put a smile on their faces! It seemed otherwise a good experience! I will probably use this location in the weeks ahead!
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We value your feedback as it will help us improve moving forward. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Rate was a very price l’ll us them again thank you
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are glad that your stay was enjoyable and that you liked our affordable rates. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.