Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Thank you for being our guest. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Brittany, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

We appreciate the terrific review and thank you for choosing Extended Stay America again! We are delighted you enjoyed another stay with us. We believe clean, comfortable accommodations and excellent service bring guests back time and time again. It was our pleasure serving you, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Shaky, thank you for taking the time to review Extended Stay America. We’re glad to know you were impressed with our well-maintained hotel and that you liked the service provided by our excellent staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read had an overall pleasant visit. However, we are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We will make note of your comments as we plan our breakfast offerings. We hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Brett, it was so nice to read your wonderful review about your stay at Extended Stay America! We are thrilled you had an excellent experience, and we appreciate you being our guest. We would love to welcome you back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Terrance, thank you for the nice review of the Extended Stay America. We are glad to know you had a great stay and that you liked our well-kept hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Juan, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management