Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Thank you for staying with us. It's great to read you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly deliver... read more

Business response:

Susan,Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We’re sorry for failing to meet some of your expectations with ourgrab-and-go breakfast. Please be assured that we will share your feedback regarding with our Brand Leaders so they can use it while implementing new breakfast offerings.Hopefully, we will have the opportunity to make it up to you on a future visit. ​Sincerely, Hotel Management 

Business response:

Andrew, thank you for choosing Extended Stay America while youwere here for a business trip. We're glad to know our location was ideal for you and that you were pleased with your well-appointed room.It was a pleasure to have you as our guest, and we hope to see you again soon. ​Sincerely, Hotel Management 

Business response:

Shelby, thank you for your review.We're sorry for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us at Extended at Extended Stay America. We’re happy to know overall you liked your room, but we’re sorry for the inconvenience you had due to the leakage. Please be assured that our maintenance team is fixing the issue immediately. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Traci, thanks for evaluating your experience at our hotel. We are glad to know you had an overall pleasant stay and that you liked our offerings. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. We are pleased to know you had a good stay with us. Kindly note, toiletries, and other articles are available at front desk and are complementary. We appreciate you being our guest and hope to see you again in the near future. Sincerely, Hotel Management