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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a decent experience with the hotel. The hotel was clean. The staff was very pleasant. Easy and speedy checkin.
Business response:
Shaky, thank you for taking the time to review Extended Stay America. We’re glad to know you were impressed with our well-maintained hotel and that you liked the service provided by our excellent staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Room and hotel both have some age on them -- scuffed up walls, chipped up sink drains, rust spots in the toilet, etc. but my room was relatively clean. Breakfast was pretty basic ... muffins, oatmeal or breakfast bars. I didn't see any healthy choices. There was regular coffee but no decaf.
Business response:
Thanks for being our guest. We are glad to read had an overall pleasant visit. However, we are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We will make note of your comments as we plan our breakfast offerings. We hope you'll make plans to stay with us again! Sincerely, Hotel Management
everything was good, room cleaning, service was friendly. no issues at all
Business response:
Brett, it was so nice to read your wonderful review about your stay at Extended Stay America! We are thrilled you had an excellent experience, and we appreciate you being our guest. We would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
The layout and the modern look! Very Quiet area at night plus staff is always very nice!!
Business response:
Terrance, thank you for the nice review of the Extended Stay America. We are glad to know you had a great stay and that you liked our well-kept hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Juan, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Rough around the edges, but would stay again. The price for the quality of room was worth it. Some of the cloth has stains, but still felt clean. Service was accommodating but not always punctual. Would stay there again when in town for business just based on the price point and the fact that it met all of my needs.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked our affordable rates. We are always looking for ways we can improve and we will take your feedback into account. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Nice place, but where's the frying pan? It was a great accommodation for the price. There was a stove and fridge, but there were no instructions as to how to obtain cookware, dishes, or silverware. The obvious answer would be to ask at the desk, but it would have been nice to have some info either in the room or presented at check-in time.
Business response:
Kristin, we are pleased to see you enjoyed your stay at Extended Stay America. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
When we entered in through the back door there was a really strong odor of marijuana. I didn’t not complain or report this to the front desk. Everything else it self was fine.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I did not catch his name but the gentleman who checked me and my wife in had the poorest customer service I have ever experienced. As he was checking us in I asked a simple question and with a snide and snarky attitude he said excuse me sir I will answer all your questions as soon as I'm done. My wife later walked to the lobby waiting for a pizza to be delivered and heard the gentleman speaking to another patron in a very rude manner stating that he treats people the way he wants to be treated which must be very poorly becau... read more
Business response:
Robert, thank you for being our guest. We are sorry you did not experience the best from one of our staff members. This is not a usual occurrence at our hotel, and your feedback will be used as a training tool so that our present and future associates do not repeat these unpleasant issues. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.