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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and broken room Awful service! We got the broken room - broken computer desk. Sleeper sofa’s mattress smells so awful and very dirty! I requested to clean the room and get clean towels and bed sets. They never show up to give us clean towels or bed sets. They never show up to clean the room. We paid $400 for three nights in a dirty room. Awful service! Room #250.
Business response:
Dear Melissa, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Thank you for bringing these to our attention, and please accept our apologies for any inconvenience caused. Rest assured; we will address these... read more
too many mistakes were made on my reservation i did not have a bedroon, then when i got. abedroom it was dirty and i hve to go to another one. The whole thing took 45 min
Business response:
Dear Ana, Thank you for your valuable feedback. We appreciate your review and are very sorry for the delay you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Additionally, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Since... read more
Not happy at all I never checked in. I waited at the front desk for an hour. Called hotel the phone just rang over and over. Contacted the after hours number spoke to serveral people to be told there was nothing they could do. Several guests tried to help me.I was provided a compliance number. I will be contacting them as the hotel is trying to charge me.
Business response:
Dear Guest, Thank you for sharing your feedback. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the troubles you experienced upon arrival. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Please allow us to look into this further to see what went wrong and know that this will be addressed adequately. Should you require further assistance, please do not hesitate to reach out to us at ... read more
I still got charged even though the front desk turned us away and said we got double booked so I need a refund or someone to issue me a free room
Business response:
Dear Emerald, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I didn’t stay. The hotel was so subpar I asked for a refund and booked somewhere else. I do want to say that the staff was super nice and accommodating.
Business response:
Dear Rachel, Thank you for your review of our hotel. We regret that you didn't have the opportunity to experience a satisfactory stay with us. While we apologize for any inconvenience caused, we're glad to hear that you found our staff to be friendly and accommodating. Your feedback is important to us, and we'll use it to make necessary improvements. We understand your decision to seek accommodation elsewhere and hope you'll consider giving us another chance in the future to provide you with a better experience. Sincerely,Ho... read more
Rude unprofessional staff and a tiny TV.
Business response:
Dear Fred, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Your comments will be shared with our team to prevent such incidents. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.