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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was supposed to be non-smoking but it realed with cigarette smoke and there was a roach in the room. The bathroom floor was disgusting, it looked like it has not been scrubbed. Disappointing. room
Business response:
Dear Guest, We are truly sorry that your stay did not meet expectations and that the condition of your room caused frustration. We understand how important a clean and comfortable room is for every guest, and we regret that this was not reflected during your visit. Your comments have been carefully noted and will be shared with our team to help enhance cleanliness standards and overall guest comfort. We appreciate your feedback, as it provides valuable insight into areas where improvements can be made to ensure a more pleasa... read more
Refused check in as they were in the middle of night audit. Asked to wait 30-minutes. Window to room was left open by staff when we opened the door initially and it was 19 degrees outside. Heat barely worked and after adjusted it to 90 degrees we woke up in the morning sweaty. The floors were filthy. Could smell drug use in the building. Shower water temp would not regulate and go from cold to scolding hot. Will never recommend or stay there again.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We understand how important a comfortable and restful stay is. Your observations about room conditions and overall comfort have been noted, as detailed feedback is valuable in understanding guest experiences. We appreciate you sharing your perspective, as it helps highlight what matters most to travelers and supports ongoing attention to creating a more pleasant and accommodating environment. Your input is truly appreciated, and we wish you smooth and comfor... read more
The bed was comfortable and the room was clean. However, the shower had about 20 seconds of lukewarm water before being freezing cold both in the morning and at night. Breakfast consisted of oatmeal packets and small prepackaged cupcakes. Won’t be going back.
Business response:
Dear Guest, We understand that certain aspects of your visit, such as the shower temperature and breakfast offerings, did not fully meet your expectations. Comfort and convenience are important, and experiences that fall short can be frustrating. That said, we are glad the room provided a clean and restful environment. Feedback like yours is valuable, as it helps guide continued focus on guest comfort and overall satisfaction. We appreciate you sharing your perspective and the opportunity to learn from your visit, and we wis... read more
The front door clerk was rude. The bathroom was filthy, and the towels were aged and cheap. The location was good, but parking was limited.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry to learn that your visit did not meet expectations. The concerns you mentioned regarding service and housekeeping have been noted and shared with the management team for immediate attention. We noticed your issue about parking. This is not the impression we wish to leave with our guests. We truly value your feedback and appreciate the opportunity to make the necessary improvements. We hope to have the chance to welcome you back so we c... read more
Informed me one hour prior to arrival that they didn't have the double room I reserved
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the change in your reservation so close to your arrival. This situation does not reflect the level of reliability and communication we aim to provide. Your feedback has been shared with our management team to ensure better coordination and guest notification in the future. We truly regret the disruption to your plans and appreciate your understanding and patience. We hope to have the chance to welcome you b... read more
Kaylee and Grant at the front desk were outstanding! They delivered excellent customer service. The hotel is in a very nice area, good for walking, close to the highway and all kinds of shopping. Now the hotel... the website is a lie. The room was only surface clean, needed a deep clean everywhere. The floors were done with what must have been a sticky squeaky disinfectant spray. Tub floor was gray. Kitchen had nothing but 1 dish towel, nothing else. The TV was old and small. the air conditioner worked but was very loud. No ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,391 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.