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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was comfortable and the room was clean. However, the shower had about 20 seconds of lukewarm water before being freezing cold both in the morning and at night. Breakfast consisted of oatmeal packets and small prepackaged cupcakes. Won’t be going back.
Business response:
Dear Guest, We understand that certain aspects of your visit, such as the shower temperature and breakfast offerings, did not fully meet your expectations. Comfort and convenience are important, and experiences that fall short can be frustrating. That said, we are glad the room provided a clean and restful environment. Feedback like yours is valuable, as it helps guide continued focus on guest comfort and overall satisfaction. We appreciate you sharing your perspective and the opportunity to learn from your visit, and we wis... read more
The front door clerk was rude. The bathroom was filthy, and the towels were aged and cheap. The location was good, but parking was limited.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry to learn that your visit did not meet expectations. The concerns you mentioned regarding service and housekeeping have been noted and shared with the management team for immediate attention. We noticed your issue about parking. This is not the impression we wish to leave with our guests. We truly value your feedback and appreciate the opportunity to make the necessary improvements. We hope to have the chance to welcome you back so we c... read more
Informed me one hour prior to arrival that they didn't have the double room I reserved
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the change in your reservation so close to your arrival. This situation does not reflect the level of reliability and communication we aim to provide. Your feedback has been shared with our management team to ensure better coordination and guest notification in the future. We truly regret the disruption to your plans and appreciate your understanding and patience. We hope to have the chance to welcome you b... read more
Kaylee and Grant at the front desk were outstanding! They delivered excellent customer service. The hotel is in a very nice area, good for walking, close to the highway and all kinds of shopping. Now the hotel... the website is a lie. The room was only surface clean, needed a deep clean everywhere. The floors were done with what must have been a sticky squeaky disinfectant spray. Tub floor was gray. Kitchen had nothing but 1 dish towel, nothing else. The TV was old and small. the air conditioner worked but was very loud. No ... read more
Would not stay again. Very sterile looking rooms. Shower curtain had mold. Halls smelled bad. Not a comfortable room.
Business response:
Dear Kenneth, Thank you for your feedback. We regret that your experience did not meet our expectations and appreciate you bringing to our attention the areas that need improvement. Your concerns will be shared with our team to ensure corrective steps are taken. We hope you might consider giving us another opportunity to provide a more comfortable and welcoming stay. Sincerely, Hotel Management
Would not stay again. Very sterile looking rooms. Shower curtain had mold. Halls smelled bad. Not a comfortable room.
I had 2 rooms reserved and when I arrived I was told that only 1 room was ready. the clerk explained the second room had been damaged and they were cleaning another for me. 45 minutes later I finally got the room.
Business response:
Dear Guest, Thank you for your patience and for sharing your experience. We apologize for the delay in having both rooms ready upon your arrival and for any inconvenience this caused. While unforeseen issues can occasionally occur, we understand how frustrating it is to wait, especially after travel. Your feedback will be shared with our team to help ensure smoother coordination moving forward. We hope you’ll give us another opportunity to provide a more seamless stay. Sincerely, Hotel Management
Awful The hallways and room smelled terrible! The room was very dirty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet expectations, particularly regarding the cleanliness and odor in both the hallway and your room. This is not reflective of the standards we aim to provide, and we understand how disappointing this must have been. Your comments have been shared with our team to ensure corrective measures are taken. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sinc... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,374 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.