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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had 2 rooms reserved and when I arrived I was told that only 1 room was ready. the clerk explained the second room had been damaged and they were cleaning another for me. 45 minutes later I finally got the room.
Business response:
Dear Guest, Thank you for your patience and for sharing your experience. We apologize for the delay in having both rooms ready upon your arrival and for any inconvenience this caused. While unforeseen issues can occasionally occur, we understand how frustrating it is to wait, especially after travel. Your feedback will be shared with our team to help ensure smoother coordination moving forward. We hope you’ll give us another opportunity to provide a more seamless stay. Sincerely, Hotel Management
Awful The hallways and room smelled terrible! The room was very dirty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet expectations, particularly regarding the cleanliness and odor in both the hallway and your room. This is not reflective of the standards we aim to provide, and we understand how disappointing this must have been. Your comments have been shared with our team to ensure corrective measures are taken. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sinc... read more
The property cancelled my first 2 nights there because they could not get their maid servoce to show up and clean my room. I was traveling for work amd flew that entire morning amd afternoon, then had to pickup a rental car and drove the entire day working having to visit over 20 addresses and got to the property exhausted and ready to get a shower and sleep and they had no room even cleaned for me! Expedia was a compmete rip-off also and tried double charging me for the room after it was already paid for in full then tried ... read more
Business response:
Dear Holly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I reserved & paid for a room with a king size bed. The only room available had queen size bed. No redeuction in cost could be had. Felt like a bait & switch.
Business response:
Dear Tim, Thank you for choosing our hotel during your recent visit to the area. We are sincerely sorry for being unable to fulfill your request for a specific room. While we make every effort to accommodate such requests, there are occasions when the desired room is already occupied or unavailable. If our handling of this matter did not meet your expectations, we genuinely regret any dissatisfaction or frustration you may have experienced. We are committed to providing a comfortable stay with exceptional service, and we hop... read more
Dirty and broken room Awful service! We got the broken room - broken computer desk. Sleeper sofa’s mattress smells so awful and very dirty! I requested to clean the room and get clean towels and bed sets. They never show up to give us clean towels or bed sets. They never show up to clean the room. We paid $400 for three nights in a dirty room. Awful service! Room #250.
Business response:
Dear Melissa, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Thank you for bringing these to our attention, and please accept our apologies for any inconvenience caused. Rest assured; we will address these... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.