Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Dear Avis, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we hope ... read more

Business response:

Dear Raven, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for taking the time to share your experience with us. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management 

Business response:

Dear Colby, We apologize for your unacceptable experience during your stay. It's disheartening to hear about the rudeness of the front desk person, the malfunctioning air conditioning, the uncomfortable beds, the smell of cigarettes in the hallway, and the lack of cleanliness in your room. This does not reflect the high standards we strive to maintain, and we appreciate you bringing these issues to our attention. We will address these concerns with our team to ensure improvements are made in areas requiring attention. We val... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors.Sincerely,Hotel Management 

Business response:

Dear David, Thank you for your feedback. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Our concerned team is already at work to fix the mentioned concerns. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and also for our convenient location. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management