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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was dirty, smelt of smoking and free breakfast was coffee and few prepackaged muffins and Granola bars... total Joke.. I would never stay here again..
Business response:
Dear David, Thank you for your feedback. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Our concerned team is already at work to fix the mentioned concerns. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Needs upgrades Its a fairly clean outdated hotel that needs upgrades. It's rather outdated. Needs better lighting. Dim lighted hallways. Very dark and gloomly. Needs to be given a fresher look. Needs paint, new carpet, bathrooms, kitchen, televisions. My room was comfortable, but had a strange odor. Television needed new remote, had 2 lamps that didnt work, bathroom sink didn't have a stopper. Staff was nice and efficient. It was in a great location. I will probably find another place to stay next time unless they gut the pl... read more
Business response:
Dear William, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and also for our convenient location. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Don't waste your money Don't stay here!!! The front desk guy was rude, didn't even look at my reservation which already paid for or that I had reserved 2 rooms on the first floor due to recent back surgery. He then said "it will be a few minutes, the housekeepers need to clean 2" This is at 3pm and rooms not cleaned! After waiting a half hour He told me "You are just gonna have to stay on the third floor because the housekeepers are not going to clean 2 rooms" What? Are you kidding me> "Your housekeepers tell you what they w... read more
Business response:
Dear Janice, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Need refund
Business response:
Dear David, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for ... read more
Needs better management First of all, we came into the building and all the lights to the lobby were off. We waited for someone to come out for at least five minutes, then gave the hotel a call and still no one. We called one more time and then I had to yell out "hello" before someone finally came from the back. The computer messed up when we were getting checked in so they had to call someone and get that fixed. We reserved a two bed and they informed us they did not have any two bed so we had to get a one bed room. We fina... read more
Business response:
Dear Angela, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we have shared it with our housekeeping and the front desk team to review and improve our services. We are sorry and hope you will consider giving us a second chance. Sincerely,Hotel Management
Shower was broken and walls are thin
Business response:
Dear Nicole, thank you for taking the time to evaluate our hotel. We regret that your stay was anything other than perfect. We appreciate you bringing these concerns to our attention. We have shared this with the appropriate department for review and action. Thank you again for staying with us; we appreciate your business!Sincerely,Hotel Management
The room felt unsafe. Several holes in the walls from past screws or nails so I had to plug each one with toilet paper just to ensure I felt safe (no hidden cameras). The room was extremely dirty with old rice and food particles on the floors, in the fridge, and on the kitchen countertop. The hallways reeked of marijuana and the carpet was dirty, frayed with food/trash bags left in the hallways to navigate around. The employee was behind a closed door and I was left standing at the front desk for 10 minutes before assistance... read more
Business response:
Dear Kristen, thank you for staying with us. It isn't enjoyable to read that we did not meet your expectations and that the room conditions you mentioned were not up to our standards. Your feedback is valuable to us and is shared with our housekeeping team to take appropriate steps to ensure future guests do not encounter the same issues. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.