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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property cancelled my first 2 nights there because they could not get their maid servoce to show up and clean my room. I was traveling for work amd flew that entire morning amd afternoon, then had to pickup a rental car and drove the entire day working having to visit over 20 addresses and got to the property exhausted and ready to get a shower and sleep and they had no room even cleaned for me! Expedia was a compmete rip-off also and tried double charging me for the room after it was already paid for in full then tried ... read more
Business response:
Dear Holly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I reserved & paid for a room with a king size bed. The only room available had queen size bed. No redeuction in cost could be had. Felt like a bait & switch.
Business response:
Dear Tim, Thank you for choosing our hotel during your recent visit to the area. We are sincerely sorry for being unable to fulfill your request for a specific room. While we make every effort to accommodate such requests, there are occasions when the desired room is already occupied or unavailable. If our handling of this matter did not meet your expectations, we genuinely regret any dissatisfaction or frustration you may have experienced. We are committed to providing a comfortable stay with exceptional service, and we hop... read more
Dirty and broken room Awful service! We got the broken room - broken computer desk. Sleeper sofa’s mattress smells so awful and very dirty! I requested to clean the room and get clean towels and bed sets. They never show up to give us clean towels or bed sets. They never show up to clean the room. We paid $400 for three nights in a dirty room. Awful service! Room #250.
Business response:
Dear Melissa, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Thank you for bringing these to our attention, and please accept our apologies for any inconvenience caused. Rest assured; we will address these... read more
too many mistakes were made on my reservation i did not have a bedroon, then when i got. abedroom it was dirty and i hve to go to another one. The whole thing took 45 min
Business response:
Dear Ana, Thank you for your valuable feedback. We appreciate your review and are very sorry for the delay you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Additionally, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Since... read more
Not happy at all I never checked in. I waited at the front desk for an hour. Called hotel the phone just rang over and over. Contacted the after hours number spoke to serveral people to be told there was nothing they could do. Several guests tried to help me.I was provided a compliance number. I will be contacting them as the hotel is trying to charge me.
Business response:
Dear Guest, Thank you for sharing your feedback. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the troubles you experienced upon arrival. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Please allow us to look into this further to see what went wrong and know that this will be addressed adequately. Should you require further assistance, please do not hesitate to reach out to us at ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,374 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.