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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
KC business trip The room was beat up. Horrible carpet and had just gone through a deep clean...
Business response:
Dear John, Thank you for taking the time to share your experience with us. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
NEVER AGAIN Absolutely horrible! First of all the front desk person was beyond rude! The air conditioning did not work! It was at least 80 all night long. We asked if there was anyway it could be fixed and we were told the maintenance guy lived an hour away, but they had a couple fans they could give us. Unreal. Beds were hard as a rock and it smelled like cigarettes in the hallway, along with the cigarette holes that were burned in the chair. And there was also food in the sink. Horrible all the way around!
Business response:
Dear Colby, We apologize for your unacceptable experience during your stay. It's disheartening to hear about the rudeness of the front desk person, the malfunctioning air conditioning, the uncomfortable beds, the smell of cigarettes in the hallway, and the lack of cleanliness in your room. This does not reflect the high standards we strive to maintain, and we appreciate you bringing these issues to our attention. We will address these concerns with our team to ensure improvements are made in areas requiring attention. We val... read more
Taking my business elsewhere Room smelled like burnt food, no shower curtain, dirty toilet, no battery in my tv remote, breakfast was horrible options only a muffin and granola bars
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors.Sincerely,Hotel Management
Place was dirty, smelt of smoking and free breakfast was coffee and few prepackaged muffins and Granola bars... total Joke.. I would never stay here again..
Business response:
Dear David, Thank you for your feedback. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Our concerned team is already at work to fix the mentioned concerns. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Needs upgrades Its a fairly clean outdated hotel that needs upgrades. It's rather outdated. Needs better lighting. Dim lighted hallways. Very dark and gloomly. Needs to be given a fresher look. Needs paint, new carpet, bathrooms, kitchen, televisions. My room was comfortable, but had a strange odor. Television needed new remote, had 2 lamps that didnt work, bathroom sink didn't have a stopper. Staff was nice and efficient. It was in a great location. I will probably find another place to stay next time unless they gut the pl... read more
Business response:
Dear William, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and also for our convenient location. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Don't waste your money Don't stay here!!! The front desk guy was rude, didn't even look at my reservation which already paid for or that I had reserved 2 rooms on the first floor due to recent back surgery. He then said "it will be a few minutes, the housekeepers need to clean 2" This is at 3pm and rooms not cleaned! After waiting a half hour He told me "You are just gonna have to stay on the third floor because the housekeepers are not going to clean 2 rooms" What? Are you kidding me> "Your housekeepers tell you what they w... read more
Business response:
Dear Janice, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Need refund
Business response:
Dear David, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,376 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.