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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't waste your money Don't stay here!!! The front desk guy was rude, didn't even look at my reservation which already paid for or that I had reserved 2 rooms on the first floor due to recent back surgery. He then said "it will be a few minutes, the housekeepers need to clean 2" This is at 3pm and rooms not cleaned! After waiting a half hour He told me "You are just gonna have to stay on the third floor because the housekeepers are not going to clean 2 rooms" What? Are you kidding me> "Your housekeepers tell you what they w... read more
Business response:
Dear Janice, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Need refund
Business response:
Dear David, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for ... read more
Needs better management First of all, we came into the building and all the lights to the lobby were off. We waited for someone to come out for at least five minutes, then gave the hotel a call and still no one. We called one more time and then I had to yell out "hello" before someone finally came from the back. The computer messed up when we were getting checked in so they had to call someone and get that fixed. We reserved a two bed and they informed us they did not have any two bed so we had to get a one bed room. We fina... read more
Business response:
Dear Angela, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we have shared it with our housekeeping and the front desk team to review and improve our services. We are sorry and hope you will consider giving us a second chance. Sincerely,Hotel Management
Shower was broken and walls are thin
Business response:
Dear Nicole, thank you for taking the time to evaluate our hotel. We regret that your stay was anything other than perfect. We appreciate you bringing these concerns to our attention. We have shared this with the appropriate department for review and action. Thank you again for staying with us; we appreciate your business!Sincerely,Hotel Management
The room felt unsafe. Several holes in the walls from past screws or nails so I had to plug each one with toilet paper just to ensure I felt safe (no hidden cameras). The room was extremely dirty with old rice and food particles on the floors, in the fridge, and on the kitchen countertop. The hallways reeked of marijuana and the carpet was dirty, frayed with food/trash bags left in the hallways to navigate around. The employee was behind a closed door and I was left standing at the front desk for 10 minutes before assistance... read more
Business response:
Dear Kristen, thank you for staying with us. It isn't enjoyable to read that we did not meet your expectations and that the room conditions you mentioned were not up to our standards. Your feedback is valuable to us and is shared with our housekeeping team to take appropriate steps to ensure future guests do not encounter the same issues. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused ... read more
If you like to feel clean and/or have children please don’t stay here unless you have to. The front desk lady was AMAZING she’s the only reason I stayed calm. She checked us in at 9pm and checked us out at 7:45am. We didn’t want to move rooms after already in ours as we have a toddler and infant and so much stuff to move after being on the road all day. Long story short over the course of 5 minutes we noticed a very dark stain on the blanket, sofa spill that had not been cleaned up which made EVERYTHING sticky, bathroom sink... read more
Business response:
Dear Maranda, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be i... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.