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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you like to feel clean and/or have children please don’t stay here unless you have to. The front desk lady was AMAZING she’s the only reason I stayed calm. She checked us in at 9pm and checked us out at 7:45am. We didn’t want to move rooms after already in ours as we have a toddler and infant and so much stuff to move after being on the road all day. Long story short over the course of 5 minutes we noticed a very dark stain on the blanket, sofa spill that had not been cleaned up which made EVERYTHING sticky, bathroom sink... read more
Business response:
Dear Maranda, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be i... read more
VERY UGLY (personality), So-called (White Female) Manager. Extremely RUDE!!! EXTREMELY UNPROFESSIONAL!!! No people skills whatsoever!!! There's NO WAY this UGLY person ever received any managerial training...EVER!!! NO organization should EVER allow this HATEFUL, UGLY person to work ANYWHERE involving hospitality!!! This person should be terminated IMMEDIATELY, & replaced by a young, new trainee...with NO EXPERIENCE!!! The new trainee is better suited for the position as "Manager"...than this UGLY person who is not worthy en... read more
Business response:
Dear William, thank you for choosing us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
So gross!!!! This place was absolute disgusting and the service was horrible. Everything was falling apart and hadnt been cleaned in God knows how long. The front desk was so rude and we couldnt get any extra blankets. There was dust collected on the electrical outlets. Just horrible.
Business response:
Dear Arturo, thank you for staying with us. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedback; we cannot improve without it. We ... read more
Hotel cancelled the reservation came through orbitz.com at the last minute. They said over booked and my reservation is from third party so they are not going honor. I will not book hotel from Orbitz anymore.
Business response:
Dear Rajesh, thank you for taking the time to post a review. We are sorry for your experience with your reservation through a third-party site, which led to your disappointment. We appreciate your patience and hope you will allow us the opportunity to host you in the future. Sincerely, Hotel Management
Waste of money. The overall stay was not enjoyable and it turned into a huge hassle even being there. We were switched rooms 3 times, each one just as dirty as the last. The wifi didn’t work, and neither did the room keys. Every time I wanted to get into my room or the building after hours was an issue. The staff did not seem concerned with making sure our stay went smoothly and the entire facility is poorly maintained. Didn’t even seem like they wiped down the general surfaces in rooms let alone do a deep clean. Unfortunate... read more
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
We got to this place tired from an 9 hr drive. We were not given the room that we asked for but one that they say was better and charged us more. That was a joke. This property need a complete makeover. I am not even sure if the bathroom was cleaned before we got there. Smelled like pee. The sheets and towels were dark and dingy. Good thing we has our own towels. The tv was not working and we reported it the same night but nothing was done. The breakfast was coffee with some dried out muffins. We found a place for breakfast ... read more
Business response:
Dear Sonia, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Also, we have noted your feedback about the breakfast and sharing it with the brand leaders to guide them to make more choices. We welcome the opportunity to prove ourselve... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.