Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Dear Gayle, We regret any inconvenience you experienced during your stay. Our goal is to provide a comfortable and clean environment for all guests. Please accept our apologies for any lapses in cleanliness. Your feedback is valuable, and we are addressing these concerns to ensure a more enjoyable stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management 

Business response:

Dear IBANIBO, We appreciate your feedback and thank you for being our guest. We apologize for not meeting your expectations and regret that you did not have a wonderful experience with us. We strive to provide excellent hospitality to our guests, and we are sorry that we fell short in your case. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope that you will consider giving us a second chance in the future.Sincerely,Hotel Management 

Business response:

Dear Antony, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We h... read more

Business response:

Dear Avis, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we hope ... read more

Business response:

Dear Raven, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for taking the time to share your experience with us. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management 

Business response:

Dear Colby, We apologize for your unacceptable experience during your stay. It's disheartening to hear about the rudeness of the front desk person, the malfunctioning air conditioning, the uncomfortable beds, the smell of cigarettes in the hallway, and the lack of cleanliness in your room. This does not reflect the high standards we strive to maintain, and we appreciate you bringing these issues to our attention. We will address these concerns with our team to ensure improvements are made in areas requiring attention. We val... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors.Sincerely,Hotel Management