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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready at check in time front desk staff was not at desk
Business response:
Dear Jesse, We apologize for the inconvenience you faced with the room not being ready at the check-in time and for any delays caused by the front desk staff not being present. Your feedback is important, and we're addressing these issues to improve our service. We appreciate your understanding and hope you'll consider giving us another chance to provide a more seamless experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Check-in was terrible. Staff and service overall pathetic.
Business response:
Dear Khurram, We apologize for the challenges you faced during check-in and regret the disappointment caused by our service. Your feedback is important, and we take it seriously. We'll address these concerns with our team to ensure a more positive experience for our guests in the future. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with the service you deserve.Sincerely,Hotel Management
Check in was okay however when I went back for an extra key Chris was on her phone and after 5 mins I finally spoke up and asked for some help. She seemed bothered, threw her phone down, and asked what my name was. When I got to the room, the room was not clean and smelled like cigarettes. The shower did not work properly nor did the TV (no signal). To make it even better, there was music/yelling all night so no one was able to sleep. Tried looking elsewhere but due to soccer tournaments all over town, nothing was available.
Business response:
Dear Jasmin, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we're addressing the issues with our team to ensure improvements. We regret any lapse in service and cleanliness, as well as the disturbances that impacted your rest. Please know this does not reflect our usual standards, and we appreciate your patience. If your travels bring you back to the area, we'd welcome the opportunity to provide you with a more positive experience. Thank you for sharing your conce... read more
This was a Sh__ Hole! Don't stay here! The room smelled like Dog P__! The floors were filthy. There was no cups in the room, no hangers, no coffee maker and it cost 2 dollars for bottle of water...if the machine doesn't take your money! Which forget about getting your money back. The day shift clerk was a total A__ Hole! I had to beg for 2 glasses. The hotel doesn't own the vending machine, so they have NO control over the machine. There was 7 lights in the king size room and only 3 worked! So it was dark, smelly and extreme... read more
Business response:
Dear Bruce, We sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback is deeply concerning, and we take it seriously. We're actively addressing the issues you've raised to ensure improvements. Please know this is not reflective of our usual standards, and we regret the disappointment you faced. We appreciate your honesty and hope you'll consider giving us another chance to provide a more positive experience in the future. Thank you for bringing these matters to our attention.Sincere... read more
Very dissapointed We were so disappointing to find such a run down hotel in the middle of Overland Park. There were stains on the carpeting and appliances. The counter is de-laminating. The light in the bathroom hasn't been cleaned in a long time. Just over all dirty with bent up appliances. The elevator and hallway leading to our room (342) was filthy. I understand that they don't provide room service for short stays but they should be vacuuming and cleaning the rest of the place.
Business response:
Dear Guest, We apologize for the disappointment you experienced during your stay. Your feedback is crucial, and we appreciate you bringing these concerns to our attention. We are actively addressing the issues you mentioned to ensure a cleaner and more comfortable environment for our guests. Your insights will help us improve, and we hope you will consider giving us another opportunity to provide a more positive experience in the future. Thank you for sharing your observations, and we value your feedback as we work to enhanc... read more
Would not stay here again. They weren’t not accommodating for any changes. I understand that they don’t have to do anything, but they weren’t willing to even listen or check into situations. We had a nonsmoking room and it smelled like smoke. Like they had just bombed to cover the smell. Not just our room but the halls, walls, and floor was so dirty, unkempt. It was a yucky feeling. The bedding was that wet, like they were trying to dry in the room with the air conditioning. I’m so thankful it was just my husband and I and w... read more
Business response:
Dear Cassandra, We genuinely apologize for the discomfort you encountered during your stay. Your experience does not align with the high standards we strive to maintain. We appreciate your feedback and will address the issues raised to ensure improvements. Your concerns are taken seriously, and we regret any inconvenience caused. If you reconsider staying with us in the future, we are committed to providing a much more comfortable and enjoyable experience. Thank you for sharing your experience, and we hope to have the opport... read more
Disappointed! There were roaches in my room. Bathroom floor hadn’t been mopped before I checked in. My feet stuck to the floor. Corners of room needed vacuumed.
Business response:
Dear Gayle, We regret any inconvenience you experienced during your stay. Our goal is to provide a comfortable and clean environment for all guests. Please accept our apologies for any lapses in cleanliness. Your feedback is valuable, and we are addressing these concerns to ensure a more enjoyable stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
Poor service
Business response:
Dear IBANIBO, We appreciate your feedback and thank you for being our guest. We apologize for not meeting your expectations and regret that you did not have a wonderful experience with us. We strive to provide excellent hospitality to our guests, and we are sorry that we fell short in your case. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope that you will consider giving us a second chance in the future.Sincerely,Hotel Management
Check in was slow and tedious. Had two rooms under one reservation and both had to sign in. Floor in room was sticky near kitchen and bathroom. One room smelled of a wet cat. Some folks in hotel were a bit dodgy. Disappointing overall. Glad it wasn' t an extended stay at Extended Stay ...
Business response:
Dear Antony, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We h... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.