Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Dear Emerald, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Rachel, Thank you for your review of our hotel. We regret that you didn't have the opportunity to experience a satisfactory stay with us. While we apologize for any inconvenience caused, we're glad to hear that you found our staff to be friendly and accommodating. Your feedback is important to us, and we'll use it to make necessary improvements. We understand your decision to seek accommodation elsewhere and hope you'll consider giving us another chance in the future to provide you with a better experience. Sincerely,Ho... read more

Business response:

Dear Fred, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Your comments will be shared with our team to prevent such incidents. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Sincerely,Hotel Management 

Business response:

Dear Chris, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding experience you should always expect from us; your comments will help us ensure a better understanding for every guest. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Jesse, We apologize for the inconvenience you faced with the room not being ready at the check-in time and for any delays caused by the front desk staff not being present. Your feedback is important, and we're addressing these issues to improve our service. We appreciate your understanding and hope you'll consider giving us another chance to provide a more seamless experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Khurram, We apologize for the challenges you faced during check-in and regret the disappointment caused by our service. Your feedback is important, and we take it seriously. We'll address these concerns with our team to ensure a more positive experience for our guests in the future. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with the service you deserve.Sincerely,Hotel Management