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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Place for the price. Room was clean. Staff was friendly. Close to the highway, but noise wasn't a problem. Would definitely stay again.
Business response:
Thank you for sharing your comments regarding your recent visit. The staff and I are very pleased to hear that you found the room clean, comfortable and the staff friendly. I am also glad that you found our hotel to be a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Basic.....not staying again My reserved room wasn't ready at 4pm...had to come back in an hour or so. Room was basic, it was clean. The bed was so hard that in the middle of the night I got up and sat in the small chair and waited until my husband woke up to leave. Needless to say I went home tired.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that your room was not ready when you arrived and that you had difficulty sleeping. Please accept my apology. To uphold our company's high standards, we will make sure all of our arrivals have clean rooms ready by our 3 pm check-in time. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Evening staff and Monday day staff were very helpful and friendly. Day staff on the weekend seemed to be a little distracted. The rooms are a little older but overall cleanliness and comfort were good. Would definitely stay again.
Business response:
Thank you for taking the time to review our property. We are extremely delighted to hear that in addition to finding your room clean and comfortable, that our team very helpful and friendly. We look forward to your next visit to Extended Stay America.
great stay over need more pillows other than that great
Business response:
Michael - Thank you so much for posting a review of our hotel. We are delighted to know that you rated us 5 out of 5 in Cleanliness, Comfort and Service. We appreciate you letting us know that you desire more pillows in the rooms. We always value the feedback our guests provide. Currently we have a standard of three pillows per room and can provide additional pillows upon guest request. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
I'd come again It was fantastic for the price
Business response:
Thank you for taking the time to post a review of our hotel. I am so pleased to read that you found our hotel to be a fantastic value, and that you would stay with us again. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
4 day stay Great customer service room clean. Have stayed many times. This is a great place if you want a great rate, clean room. Each room is in a different state of repair. Some the tile in the bathrooms are in bad need of a repair. Toilet did have a leak that had to place towel on floor.
Business response:
Angela - I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the leaking toilet. We are sorry for this issue, but we are happy to read that during your multiple stays we have provided you with great customer service, a clean room, and great rates. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
New year's visit Had a lovely stay as always the staff was friendly the room was clean and I will definitely return on my next visit .
very clean and spacious Great staff very friendly
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.