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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay Front desk staff was very friendly and helpful
Business response:
We appreciate you taking the time to write a review of your stay. I am proud to know that our front desk staff is providing excellent customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Needs more amenities Could use coffee makers in room and hangers That is all
WiFi was horrible. The free version was less than 200kbs speed. Even the "high speed" I paid for was only 400mbs. Not impressed. Couldn't even stream any videos @ 480p without freezing up. Spent 30 minutes on phone with their IT company trying to even get connected. Neighbors were noisy. Smokers outside my room all the time causing the smoke smell to get sucked into my HVAC unit into my room. Room only had one garbage can. No facial tissue. Not enough toilet paper. Staff was nice and tried to accommodate however. Just wasn't... read more
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your experience was not to your company’s high standards. In response to your feedback, I will contact our service provider to investigate the mentioned Wi-Fi issues and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken t... read more
Nice hotel near IKEA. Room had just been renovated, so everything was very nice. However, there was no coffee maker or hair dryer, and we were told they don't supply glasses, cups, plates, pans, etc. any more, even though there's a kitchenette. The refrigerator, though it was about five foot tall and had a separate freezer, was missing the temperature control knob. Two cans of pop froze and exploded all over the interior. What a mess. But the staff were very accommodating.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed to explain at check-in that we do have dishware available upon request and would have been more than happy to deliver these to your room. I also apologize for the temperature control knob missing on the refrigerator and will follow up to ensure this is corrected. I discussed your comments with the team, and we are reviewing the importance of informing every guest about the availability of dishware upon ch... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,042 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.