This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Race fan Really only there long enough to sleep an shower. Food left in microwave. Mold in shower
Everything was fine with it except I reserved a smoking room and specifically called to make sure if get that exact room and when I got there they had given it to someone else even though I was not late or anything that could explain it. And they had no other smoking rooms available. I only had to stay one night hut if I had to stay longer it would have ruined a big part of my stay
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we didn't have a smoking room available upon your arrival. To prevent this from happening again, we will be reviewing our reservation and check-in process. Still, we are glad to read you had a positive stay overall. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Priced just right ! Check in process was a breez. Rooms were comfortable. Additional bonus the rooms have kitchenettes.
Business response:
I appreciate you taking the time to write such a positive review. It's great to hear that you liked our fully equipped kitchens and that our staff was able to provide you with a quick check-in. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
It does the job. I just needed a place to stay the night. It did just what it should. The room was basic, but clean and everything functioned. The bed was nice, the pillows were ample, the heater worked, the water was hot, the towels were fluffy and clean. Note, there is no coffee included in the room, though a coffeemaker and be delivered upon request.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am pleased to learn that you found our rooms to be clean and comfortable. I do want to apologize to you for not thoroughly explaining our new dishware policy upon check-in. As you mentioned, we will deliver dish packs to your room upon request. These dish packs include plates, silverware, cups, skillets, etc. In response to your feedback, I will make sure we explain the amenities we offer to guests when they arrive. We continually work to improv... read more
OK Only 2 minor issues. Missing TV remote which the office replaced, and a leaky kitchen facet which I reported, after I checked out.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your room was not properly stocked and had maintenance issues. To uphold our company's high standards, we will be inspecting all rooms before guest arrivals moving forward. Still, I am pleased to read that you had a positive stay overall and we were able to correct these issues in a timely manner. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have th... read more
My stay could have been a lot better, but... The room had a kitchen but nothing to cook or eat with. No maid came in make the bed or clean up. Breakfast was very limited. At night it was kind of noisy.
Business response:
Christopher - Thank you for the feedback about your stay at our hotel. I sincerely apologize that our housekeeping and customized kitchen policies did not meet your expectations. I will be meeting with our staff to ensure these policies are thoroughly explained at check-in moving forward. Thank you for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Good staff service...Horrible room conditions The area surrounding the hotel isn't bad but the hotel premises sure need to be clean. We arrived on a Friday evening and noticed the thrash bin outside our building entrance is overflowing and it is still full when we left on Saturday. Kinda kill your mood when walking to your room and see thrash piling. Upon entering our room there was this damped carpet smell which was very unpleasant. The carpet was soooo dirty that we have to laid down the towels to walk on. The kitchen is o... read more
Wish I Could Recommend I was in KC to visit my son on his spring break and was only at the hotel for a short time. The room was fairly clean and I liked the benefit of having a kitchen. But the service was less than great. I got to town and tried to check in around 1:30 pm I was told to come back later around 3-4 pm since the rooms weren't clean yet. I returned to check in around 6 pm and waited for awhile until someone came to the front desk. When someone did come, they seemed more concerned about some guys in their car out... read more
KC Had to move rooms twice , First room not had not been cleaned or made up, next room had broken shower hose... Staff though was very helpful and corrected the situation.
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,041 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.