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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice, average I like the hotel, pretty neet. Not much room but the room does fit only 2 people. Clean and nice room. Would recommend!
Had to wait 5 minutes for ft desk to come in from smoke break on arrival, and no one was in lobby at 7am to check out. Room was clean, but shower not nearly hot enough. Had to crank heat in room to 78 just to stay warm due to the huge gap between door and sill....ya snow was even blowing in!!
Business response:
Your review recently caught your attention. Please accept our apologies that you were not provided with the best customer service and that your room should have been better. We will work with our staff on making sure sure everything is prepped and ready for guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Decent facilities, lackadaisical staff The hotel itself isn't bad. It is in a good location and the facilities are adequate. The problem however is the staff. There is hardly anyone ever at the front desk and while not downright rude they are not very friendly either. When I was having trouble setting up wifi for my xbox they just gave me a number with an automated machine on the other end that was geared for hotel staff not for guests. The room did not have any garbage can to speak of and there was nothing in the room that ... read more
Business response:
Thank you for taking the time to provide your feedback about our hotel. It was a pleasure to read that our location and facilities suited your needs, but we were disappointed that our team was not enthusiastic service providers. Your comments were reviewed by the staff, and we will work hard to ensure your experience is not repeated. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We hope you will give us a chance to make a better impression the next time you are i... read more
Stayed there before. Location was great. A Just found the floor of our rooms tacky. Cleaner wasn't mopped up off of the floor correctly.
Nice hotel for the price This is a Good hotel for the cheap nightly price. It was located in a quiet neighborhood and parking was ok. The staff was very friendly and helpful. Had no issues with the room at all and the cable channel selection was ok.
Clean hospitable hotel It was wonderful friendly service
Business response:
Thank you for taking the time to share your experience. It is great to see that you were well accommodated by our staff and received excellent service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Disappointing At first, I was given a room where the lock on the outside of the door was barely hanging on. My room was moved and staff said they would bring me new keys, but they never returned. Staff was not very pleasant. No eye contact, smiling or politeness was received. And they didn't have any hair dryers! That was a first for me.
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.