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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The parking lot had trash all over The room was trash, huge patched holes stains on lamp shades, bathroom door was falling apart, the sheets were clean. Kitchenette but nothing else to use, not that would have felt safe using even a fork from that place.
Business response:
Dear Stephanie, Please accept our apologies for the issues you experienced during your recent stay with us. We always strive to provide a clean environment, excellent service, and an exceptional experience for our guests, so we are sorry that we fell short of meeting your expectations. We understand how frustrating it must have been to encounter various issues during your stay, and we sincerely apologize for any inconvenience caused. Rest assured that we take your concerns very seriously and will share them with the appropri... read more
Breakfast is too simple. Just cupcake and coffee
Business response:
Dear HIDEKI, Thank you for your review; it's nice to read you had a pleasant stay with us. However, we are sorry that the breakfast experience during your time with us did not meet your expectations. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
The front desk staff was friendly and eager to serve my needs.
Stashia that work at frontage road is a great customer service skills
Business response:
Dear Toby, Thank you for staying with us for your recent visit to Kansas City. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate your kind remark about our front desk associate, Stashia. We will share this with the team to let them know their efforts are appreciated. All of us at Extended Stay America appreciate your generous compliments, and we look forward to hosting you again.Sincerely,Hotel Management
Was not a curtain rod in shower. Bad Check in clerk was great, beds were comfortable. Yea Breakfast in Lobby pretty pitiful, but that was ok , we found a great place for breakfast nearby.
Business response:
Dear Bill, thank you for choosing Extended Stay America. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We look forward to welcoming you again soon.Sincerely,Hotel Management
Got me checked in no problem and the room was very cozy very nice
Estaban remodelando las escaleras y habia que rodiar un poco
Business response:
Dear Rocio, thank you for choosing to stay with us and for taking the time to leave your review. We believe our excellent accommodations and convenient location make us a great choice. It was our pleasure accommodating you. We hope you will make our hotel your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management
You get what you pay for Hotel was more run down and stained more then expected. Great deal but remember you get what you pay for.
Business response:
Dear Jennifer, thank you very much for posting a review of your stay. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. Thank you for mentioning what a good value we offer to our guests. We look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.