This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would have been nice to have trash cans in our room
Business response:
Dear Diana, Thank you for choosing Extended Stay America for your recent stay in Kansas City. We are glad your overall experience was pleasant, and we appreciate you for taking the time to share your review. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We’ve shared your concerns with our housekeeping team to ensure a better guest experience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely... read more
The parking lot had trash all over The room was trash, huge patched holes stains on lamp shades, bathroom door was falling apart, the sheets were clean. Kitchenette but nothing else to use, not that would have felt safe using even a fork from that place.
Business response:
Dear Stephanie, Please accept our apologies for the issues you experienced during your recent stay with us. We always strive to provide a clean environment, excellent service, and an exceptional experience for our guests, so we are sorry that we fell short of meeting your expectations. We understand how frustrating it must have been to encounter various issues during your stay, and we sincerely apologize for any inconvenience caused. Rest assured that we take your concerns very seriously and will share them with the appropri... read more
Breakfast is too simple. Just cupcake and coffee
Business response:
Dear HIDEKI, Thank you for your review; it's nice to read you had a pleasant stay with us. However, we are sorry that the breakfast experience during your time with us did not meet your expectations. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
The front desk staff was friendly and eager to serve my needs.
Stashia that work at frontage road is a great customer service skills
Business response:
Dear Toby, Thank you for staying with us for your recent visit to Kansas City. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate your kind remark about our front desk associate, Stashia. We will share this with the team to let them know their efforts are appreciated. All of us at Extended Stay America appreciate your generous compliments, and we look forward to hosting you again.Sincerely,Hotel Management
Was not a curtain rod in shower. Bad Check in clerk was great, beds were comfortable. Yea Breakfast in Lobby pretty pitiful, but that was ok , we found a great place for breakfast nearby.
Business response:
Dear Bill, thank you for choosing Extended Stay America. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We look forward to welcoming you again soon.Sincerely,Hotel Management
Got me checked in no problem and the room was very cozy very nice
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,039 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.