This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed for the Taylor Swift concert and had a great time. Rooms were clean and quiet. Just what we needed.
Business response:
Dear Allie, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management
It was fine and a good price. A luggage cart would be nice
Even though the carpet was dirty & the place smelled funny at times overall it was quiet for all the people I seen around there. I slept just fine.
Business response:
Dear Kristal, Thank you for being our guest and sharing your feedback at Extended Stay America. We are glad to know you found our hotel quiet and had a good sleep. We are sorry we could not meet your expectation because of the smell and the carpet not being as clean as expected. This does not meet our standards; we are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
The stay was suitable for what i needed. Floor was a little dirty in the bathroom and they didn't have any dishes for use in the room except for a plastic bowl they scrounged up for me. Breakfast was very minimal, but i didn't really need it, it just would have been more convenient if it were a little more substantial.
$200 deposit not mentioned until you check in Check-in was atrocious. Dude didn't know what to do, had to call his supervisor on the phone for every little thing. I prepaid via Hotels.com gift card and there was no mention of a deposit but I show up to check in and all of a sudden there's a $200 deposit for a $50/night room?? It's supposed to be refunded to me but hasn't yet and it's been almost a week. The bed was uncomfortable and bathroom had been hastily cleaned as there was dirt around the basin of the toilet. Shampoo p... read more
Business response:
Dear Guest, Thank you for your feedback. We are sorry that the deposit policy came as a surprise. We try to keep our guests informed by publishing this information on booking sites. We have also shared your comments with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Please feel free to reach out to us directly if you need further assistance. We look forward to hearing from you.Sincerely,Hotel Management
Toilet needed scrubbing; bed appeared to have been laid on after having been made up. Property does not make change for vending machines.
The light next to the bed would not turn off, had to unplug. There was no shower curtain. Smoke detector had a plastic bag over it (against code) and when the toilet over flowed, they told me I could come down and get a plunger! Told them a mop and bucket were needed as I had used all the towels available and still water on the floor. Terrible service by early morning staff. Checkin was fine.
Business response:
Dear James, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,211 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.