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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Extended Stay America Hotel Kansas City - South is located at 550 E 105th St, Kansas City, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though the carpet was dirty & the place smelled funny at times overall it was quiet for all the people I seen around there. I slept just fine.
Business response:
Dear Kristal, Thank you for being our guest and sharing your feedback at Extended Stay America. We are glad to know you found our hotel quiet and had a good sleep. We are sorry we could not meet your expectation because of the smell and the carpet not being as clean as expected. This does not meet our standards; we are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
The stay was suitable for what i needed. Floor was a little dirty in the bathroom and they didn't have any dishes for use in the room except for a plastic bowl they scrounged up for me. Breakfast was very minimal, but i didn't really need it, it just would have been more convenient if it were a little more substantial.
The light next to the bed would not turn off, had to unplug. There was no shower curtain. Smoke detector had a plastic bag over it (against code) and when the toilet over flowed, they told me I could come down and get a plunger! Told them a mop and bucket were needed as I had used all the towels available and still water on the floor. Terrible service by early morning staff. Checkin was fine.
Business response:
Dear James, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
$200 deposit not mentioned until you check in Check-in was atrocious. Dude didn't know what to do, had to call his supervisor on the phone for every little thing. I prepaid via Hotels.com gift card and there was no mention of a deposit but I show up to check in and all of a sudden there's a $200 deposit for a $50/night room?? It's supposed to be refunded to me but hasn't yet and it's been almost a week. The bed was uncomfortable and bathroom had been hastily cleaned as there was dirt around the basin of the toilet. Shampoo p... read more
Business response:
Dear Guest, Thank you for your feedback. We are sorry that the deposit policy came as a surprise. We try to keep our guests informed by publishing this information on booking sites. We have also shared your comments with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Please feel free to reach out to us directly if you need further assistance. We look forward to hearing from you.Sincerely,Hotel Management
Toilet needed scrubbing; bed appeared to have been laid on after having been made up. Property does not make change for vending machines.
place is run down
Business response:
Dear Garry, thank you for being our guest. We regret you were not entirely satisfied with the quality and condition of our accommodations. We will share these notes with the appropriate individuals for the future modernization of our hotel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. Thank you again for your feedback!Sincerely,Hotel Management
I liked the service by the front desk clerk. What I didn't like was after shelling out $200 plus for a room, I had to pay another $200 deposit. One night, not even in the room more than 6 hours since playing in softball tournament overnight games so when I checked out at 4am they had the gall to say after the manager inspects room then the $200 deposit will be returned in 3 to 5 days. I understand it's an Extended Stay place but there needs to be understanding of each situation. That hurt my account and now have to wait a fe... read more
Business response:
Dear Douglas, thank you for being our guest and recognizing our front desk team for their excellent service. However, we are sorry for your unpleasant experience regarding the deposit policy of our hotel. If you need any assistance, please do not hesitate to reach out to us directly. Once again, thank you for including us in your travel plans.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 4 star rating with 1,061 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.