This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
$200 deposit not mentioned until you check in Check-in was atrocious. Dude didn't know what to do, had to call his supervisor on the phone for every little thing. I prepaid via Hotels.com gift card and there was no mention of a deposit but I show up to check in and all of a sudden there's a $200 deposit for a $50/night room?? It's supposed to be refunded to me but hasn't yet and it's been almost a week. The bed was uncomfortable and bathroom had been hastily cleaned as there was dirt around the basin of the toilet. Shampoo p... read more
Business response:
Dear Guest, Thank you for your feedback. We are sorry that the deposit policy came as a surprise. We try to keep our guests informed by publishing this information on booking sites. We have also shared your comments with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Please feel free to reach out to us directly if you need further assistance. We look forward to hearing from you.Sincerely,Hotel Management
Toilet needed scrubbing; bed appeared to have been laid on after having been made up. Property does not make change for vending machines.
place is run down
Business response:
Dear Garry, thank you for being our guest. We regret you were not entirely satisfied with the quality and condition of our accommodations. We will share these notes with the appropriate individuals for the future modernization of our hotel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. Thank you again for your feedback!Sincerely,Hotel Management
I liked the service by the front desk clerk. What I didn't like was after shelling out $200 plus for a room, I had to pay another $200 deposit. One night, not even in the room more than 6 hours since playing in softball tournament overnight games so when I checked out at 4am they had the gall to say after the manager inspects room then the $200 deposit will be returned in 3 to 5 days. I understand it's an Extended Stay place but there needs to be understanding of each situation. That hurt my account and now have to wait a fe... read more
Business response:
Dear Douglas, thank you for being our guest and recognizing our front desk team for their excellent service. However, we are sorry for your unpleasant experience regarding the deposit policy of our hotel. If you need any assistance, please do not hesitate to reach out to us directly. Once again, thank you for including us in your travel plans.Sincerely,Hotel Management
No thank you
Business response:
Dear Jen, thank you for taking the time to comment on your stay. It is great to know you were pleased with most of your visit. However, we regret that your stay was less than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,222 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.