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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth half what I paid. Mold in the shower, mattresses dead and squeeky, and paper thin sheets. The "Grab and Go" breakfast was granola bars. Never again!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The condition of the shower and bed you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will be reviewing our cleanliness standards to ensure that your experience is not repeated. I will also be sharing your comments about the squeaky bed with my maintenance staff so that we can work to resolve this issue. Our team is committed to satisfying our guests, so we are very thank... read more
Bad news! The hallways & carpets were dirty! The room was so bare-bones, & maid service was $20 extra! I didn't expect a lot b/c my rate was $64 per night, but this was my worst hotel experience ever!
DO NOT STAY HERE! I booked a room at this Extended Stay location because it was the only hotel in KC that had a room available. Upon arriving to the hotel, it appeared to be nice. Once we went into the hotel, it was HOT because the air was broken. The carpet in the halls were dirty and stained, and had a horrible odor. The room was clean for the most part. BUT when my boyfriend went to use the bathroom, he saw a cockroach crawling in the bathtub. I called the front desk and the employee began telling me how they don't have t... read more
Business response:
Thank you for your recent review of your stay. The situation you described regarding the heat and odor of the lobby and the pest issue in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am will be working with my housekeeping staff to review our cleanliness procedures to ensure that your experience is not repeated. As well, I regret to read that you received such poor service from my staff. I will be meeting with them to review customer service standards to ensure that y... read more
Yucky!!!! The hallways were dirty and stained. Opened up the door to the room and it smelled horrible. Turned the air on immadiately. When we got into bed, there was crumbs, dirty, and the worse thing ever.......a nasty used bandaid!!! Never again!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the hallway and bed cleanliness is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is adjusting the way we clean rooms. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Nice location, but hotel needs a facelift The only good thing about this hotel was its location. It is right next to the freeway, so commuting to any place is easy. The breakfast is pretty much what you get at any extended stay, however the fruits provided never looked fresh. The lobby carpets on my floor were dingy and the approach to the room was disappointing. There was a man hanging around the lobby and constantly using his mobile phone. Sometimes also lying there for hours. Not something I expected I would see in an ext... read more
Business response:
Your review for our hotel was recently brought to my attention. Your comments in regards to our convenient location and helpful staff is much appreciate; yet, I was disheartened to read of the cleanliness issues with our lobby carpet and that your room did not meet your expectations. To prevent this from happening again, my housekeeping team is reviewing our cleanliness procedures and standards. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the nex... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.