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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
may not stay again My kids and I needed a room for the night due to water issues at home. This was located exactly where I needed it to be but there are some areas of needed improvement. It was in the evening when we got there. We stood for about 5 mins without service until the gaurd, who was reading, finally told me to bang on the desk as they may be in the laundry room. I would highly suggest a bell. I did so and someone came out. He was very friendly and helpful. He asked if I was aware of the 100 deposit and I stated no... read more
The hotel was filthy, the hall carpet leading to the rooms were filthy, bags of trash stood pilled up in hall way near elevator. My room had to be switched because it was so nasty the microwave had mold in it & it had greasy finger marks on the number buttons the refrigerator was nasty with smudges all over it & dirt in the seams where you open it. basically the whole room was dirty floor included. I asked for another room it wasn't as dirty but needless to say I didn't even want to bathe there, and I reserved a queen bed, n... read more
disappointed I was very disappointed i had stayed at this place before and had never tought of how bad it has gotten. dont recommend at all.
Not Impressed The "non-smoking" room we were given smelled strongly of smoke. Three of three wall lamps were burned out. We arranged for another room where there was smoking across the hall - smoke became very evident in the evening. The doorway to the hall had a frame that was wider toward the bottom. This allowed one to potentially peer in to the room from the hall.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room had a smoke odor. Please accept my apology. I discussed your comments with the team, and we are going to be better informing our guests of our non-smoking room policy to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're ... read more
hotel was clean at all
Business response:
I want to thank you for taking the time to post a review of your stay. I do apologize that you were not satisfied with your stay, and that our hotel had cleanliness issues. I will be working with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. Thank you again for your review. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This "hotel" did not provide: Crib for an infant Floor bed for a toddler Skin lotion Tissues Shampoo, conditioner Worse yet: There were loud music playing and voice and the staff only took action after 3 calls to the front desk.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our hotel didn’t offer the accommodations needed for your children or extra bathroom supplies. I also regret to read of the noise disturbance you experienced, and the poor service you received from my staff. To ensure that a situation like yours doesn't happen again, my team is reviewing the items we supply so that we can better accommodate guests in the future. As well, my staff will be responding promptly to noise complaints to ensure ... read more
Dirty hotel, area reception broken counters my experience of this hotel was very badthe receptionist was not a knowledgeable about his work performancehe could not read what the managers computer system was a schedule for uswe did not get the room with two beds we also got a smokin and the room was terrible dirty there was no way I would ever still recommend this hotel at all we did had a very bad experience and it was very frustrating for us since we could not accommodate our self another hotel due to being so busy in July
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we couldn’t accommodate the requested room type for you. In response to your feedback, I will be working with my staff to review reservation procedures to ensure that your experience is not repeated. As well, I do apologize that your room had cleanliness issues. I have met with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated.... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.