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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hotel was clean at all
Business response:
I want to thank you for taking the time to post a review of your stay. I do apologize that you were not satisfied with your stay, and that our hotel had cleanliness issues. I will be working with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. Thank you again for your review. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This "hotel" did not provide: Crib for an infant Floor bed for a toddler Skin lotion Tissues Shampoo, conditioner Worse yet: There were loud music playing and voice and the staff only took action after 3 calls to the front desk.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our hotel didn’t offer the accommodations needed for your children or extra bathroom supplies. I also regret to read of the noise disturbance you experienced, and the poor service you received from my staff. To ensure that a situation like yours doesn't happen again, my team is reviewing the items we supply so that we can better accommodate guests in the future. As well, my staff will be responding promptly to noise complaints to ensure ... read more
Dirty hotel, area reception broken counters my experience of this hotel was very badthe receptionist was not a knowledgeable about his work performancehe could not read what the managers computer system was a schedule for uswe did not get the room with two beds we also got a smokin and the room was terrible dirty there was no way I would ever still recommend this hotel at all we did had a very bad experience and it was very frustrating for us since we could not accommodate our self another hotel due to being so busy in July
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we couldn’t accommodate the requested room type for you. In response to your feedback, I will be working with my staff to review reservation procedures to ensure that your experience is not repeated. As well, I do apologize that your room had cleanliness issues. I have met with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated.... read more
Completely upset Paid for hotel for my mother for family reunion. Hotel issues a single bed when we wanted a double. Charged my mother $100 and then was unable to refund it to her at departure. Plumbing problem with room. This was the worse I have ever had to deal with.
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies the situation with the deposit and for the plumbing issues in your mother's room. Your comments were reviewed by the staff, and we will be reviewing our deposit procedure internally to ensure your experience is not repeated. As well, I have shared your comments about the plumbing with my maintenance staff so that we can resolve this issue. Thank you very much for bringing this to our attention. I do hope that you will return to... read more
Poorly Maintained Hotel Broken auto glass in the parking lot. Filthy elevator. Damaged walls in hallways. Electrical outlets in the kitchen area did not work. Bathroom counter badly scratched. Coffee pots had to be exchanged twice because they did not work. The mattress was good.
Business response:
The feedback provided in your review is much appreciated. I was disheartened to read of the cleanliness issues at our hotel and in your room, and your outlets were not working. Please accept our apologies. To uphold our company's high standards, we will be reviewing our cleanliness and inspection standards moving forward so that this does not happen again. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locatio... read more
It was really dirty.. The hall way smelled .. The room smelled like dog .. The air did not work...
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the room had an unpleasant odor and the air conditioner was not functioning. Please accept my apology. In response to your feedback, I am updating the way we preform our room inspections. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
find somewhere else the room itself was fine, but morning I checked out 8 vehicles were vandalized, there no security cameras in parking lot ( even though sign saying there is) windshield was busted out along with stolen items, there also a senseless deposit you have to pay and wont get back for 3 days.. find somewhere else if you want to be secure!
Need work I have been to many extended day America hotels. This was the worst. Carpet, furniture was soiled bathroom was falling apart, and the kitchen area had insects constantly. For me to return to this hotel in the future it would need a lot of work.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that the furniture was worn and that there were cleanliness and pest issues in your room. I discussed your comments with the team, and we are having preventive pest treatments scheduled and reviewing our cleanliness standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.