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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Terrible
Below average to average hotel Average hotel with old bedding and appliances
Spend $10 more for something else From check in to check out - my patience ran thin. I just drove 3 hours and went straight to the hotel to check in. After the employee finished up her personal conversation with people in the lobby, I asked to use the restroom prior to checking in. The front desk employee would not allow me to use the restroom until she verified that I was indeed staying there. There is not a restroom off of the lobby. I used the employee restroom, went back to the lobby to check in, again, waited for the fr... read more
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read that our staff was not attentive and the breakfast area was not property stocked. Please accept our apologies. In response to your feedback, I am retraining my staff on customer service standards and we will be working diligently to re-stock our breakfast items throughout the morning. As well, I am sorry for the cleanliness issue you experienced in the hall and in the bathroom. I will be meeting with my housekeeping staff to review our cle... read more
Not a good experience Guy at front desk was less than helpful. Room was dirty. There was hair all over the beds. Floor was dirty. No shampoo In the bathrooms. No breakfast, just granola bars.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that our staff wasn’t helpful and that your room had cleanliness issues. Please accept my apology. Your comments were reviewed by the staff, and we will work diligently review our customer service standards and our cleanliness procedures to ensure that your experience is not repeated. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. Your comments on this issue will be useful to us as we ... read more
Very disappointed The room had a bad smell. The furniture was torn up and falling apart. They did not have local tv stations to watch the World Series. They don't provide lotion, shower cap, no toothbrush or toothpaste when asked. Their idea of a continental breakfast is coffee, a breakfast bar, and an apple or an orange. This was the worst hotel I have ever been in....I won't be back.
Room condition was not great. I paid in advance for a non-smoking room and smelled cigarette smoke for my entire 3 day stay. The overall appearance of the room was filthy. The staff looked and acted unprofessional. I was called "honey" numerous times... need I say more. I will never stay there again.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that your room had a smoke odor and that our staff was unprofessional. To uphold our company's high standards, I will be reviewing our customer service and professionalism standards with my entire staff. As well, I will be working with my team to better communicate and enforce our non-smoking rooms policy to guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you w... read more
Bad experience I have stayed at Extended Stay America before in the chicago area and it was great. this place was terrible. the phone did not work and the desk person told me they would be down in a minute with a new phone but never got to do it in 1/5 hrs. there was n o help for him. he was the only person there.Next there is no way to get a cup of coffee there unless it is am 6-9 gave me a coffee pot with coffee but no cream, did not ask me what I needed and so late I didn't care. at 10 pm I discovered I had no glass in th... read more
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that our new dish policy was not correctly explained to you and that your room was noisy. We do keep all kitchen items behind the front desk to ensure they are properly sanitized, and they are available to all guests upon request. I do apologize that this was inconvenient for you. I discussed your comments with the team, and we are reviewing the correct procedures with our staff to ensure that all guests are aware of our dish policy upon c... read more
Not Again Not the cleanest place and the people that are residents there are not the most friendly or trust worthy. I was honestly worried about my car and decided to have food delivered instead of leaving from behind my locked door for dinner.
Business response:
Thank you for providing us with details about your stay. I am so disappointed that the hotel wasn't clean and our guests made you feel uncomfortable. Please accept my apology. As this hotel's manager, I am changing procedure for room cleaning and working with my housekeeping staff to improve our cleanliness. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Omg...wow...never again It took forever to check in! The desk clerk was rude! They said they would send up extra pillows and never did we had to go get them from the desk clerk(yes same rude one!) The bed was ungodly uncomfortable!! The floor would have been softer!!! And their breakfast...wow...cold coffee stale muffins and a few granola bars.... I will never stay here again!!
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your check in took longer than it should have and that my staff provided such poor service. To ensure that a situation like yours doesn't happen again, I am working with my team to review our check in process and to improve our customer service standards. As well, I do apologize that your bed was not comfortable and that our grab-and-go breakfast was not to your liking. Your feedback on these issues will be useful to us as we continually work... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.