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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Manager didn't even know where the hotel was? I was between 103 th street and 106 and for 45 minutes drove 9 different streets trying to locate hotel on 105th street off of holmes. The guy at the quick trip said its less than a 1/2 mile from station and told me that holmes was the 2 streets away. It must have been named something else different from your map. The manager on duty did not have a clue about direction to where the hotel was located. I said then if noone knows where the hotel is then cancel my reservation. He sai... read more
Horrible place to stay The stay was horrible. The room felt and looked dirty. Also there was a nasty towel left in the restroom. I will never stay at this location again. There is no breakfast just grab and go muffins and cereal bars with coffee and fruit.
Business response:
The staff and I read your comments about your stay with us. It upsets me to hear that your room had cleanliness issues, and that you found our free grab-and-go breakfast to be lacking. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing our cleanliness procedures to ensure that your experience is not repeated. As well, I will share your feedback on our grab-and-go breakfast with upper management. The staff and I appreciate your comments, as it will only help us to ... read more
wasn't what I thought Thanks
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for your experience not meeting your expectations. I discussed your comments with the team, and we are going to work to better communicate our services and amenities to the guest so that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hote... read more
won't make that mistake again The room smelled like body odor abd the kitchen was dirty. We attempted to use the exhaust to air out the room and it also reeked, so it did not help to use. The elevator and halls smelled of smoke. The "security" was rude and questioned our ability to use a handicapped spot. The wifi internet also wasnt functioning.
Business response:
The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that your room had an unpleasant odor and that our security staff was rude. As this hotel’s manager, I can assure you that I have spoken to our security staff to ensure that your experience is not repeated. I am also working with my housekeeping staff to ensure that we are properly cleaning and deodorizing our rooms. The staff and I appreciate your comments, as it will only help us to improve. I would be happy to speak with you ... read more
Did not like the surroundings. Not close to shopping or food. Breakfast was grab and go. Not what we excepted.
Business response:
Thank you for taking the time to provide feedback about your experience. I am so sorry to read that our location and our free grab-and-go breakfast did not meet your expectations. As this hotel's manager, I will be sharing your feedback with upper management so that your feedback will be useful to us as we continually work to improve our hotel. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the fut... read more
Just average Just a quick stop in......room was clean, basic as expected. Was disappointed I had to leave $100 cash for incidentals when checking in.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the cleanliness of the room. Still, I do apologize that our deposit policy was inconvenient for you. I will share your feedback with our corporate office so that we are better informing guests of this policy during the reservation process. Thank you for bringing this to our attention. Thank you for choosing Extended Stay America. We hope to see you again soon!
Need help at front desk! Overall, stay was so-so, but we stayed for just the night. Had to wait at least 5 minutes checking in and out; there was no one at the front desk either time. Room smelled when we arrived. Iron was missing. There were no hangers. Microwave was missing the plate, so unable to use it. Refrigerator was loud.
My trip Toilet was dirty with urine and toilet paper. Moved to new room and toilet was still dirty
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.