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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience I have stayed at Extended Stay America before in the chicago area and it was great. this place was terrible. the phone did not work and the desk person told me they would be down in a minute with a new phone but never got to do it in 1/5 hrs. there was n o help for him. he was the only person there.Next there is no way to get a cup of coffee there unless it is am 6-9 gave me a coffee pot with coffee but no cream, did not ask me what I needed and so late I didn't care. at 10 pm I discovered I had no glass in th... read more
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that our new dish policy was not correctly explained to you and that your room was noisy. We do keep all kitchen items behind the front desk to ensure they are properly sanitized, and they are available to all guests upon request. I do apologize that this was inconvenient for you. I discussed your comments with the team, and we are reviewing the correct procedures with our staff to ensure that all guests are aware of our dish policy upon c... read more
Not Again Not the cleanest place and the people that are residents there are not the most friendly or trust worthy. I was honestly worried about my car and decided to have food delivered instead of leaving from behind my locked door for dinner.
Business response:
Thank you for providing us with details about your stay. I am so disappointed that the hotel wasn't clean and our guests made you feel uncomfortable. Please accept my apology. As this hotel's manager, I am changing procedure for room cleaning and working with my housekeeping staff to improve our cleanliness. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Omg...wow...never again It took forever to check in! The desk clerk was rude! They said they would send up extra pillows and never did we had to go get them from the desk clerk(yes same rude one!) The bed was ungodly uncomfortable!! The floor would have been softer!!! And their breakfast...wow...cold coffee stale muffins and a few granola bars.... I will never stay here again!!
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your check in took longer than it should have and that my staff provided such poor service. To ensure that a situation like yours doesn't happen again, I am working with my team to review our check in process and to improve our customer service standards. As well, I do apologize that your bed was not comfortable and that our grab-and-go breakfast was not to your liking. Your feedback on these issues will be useful to us as we continually work... read more
may not stay again My kids and I needed a room for the night due to water issues at home. This was located exactly where I needed it to be but there are some areas of needed improvement. It was in the evening when we got there. We stood for about 5 mins without service until the gaurd, who was reading, finally told me to bang on the desk as they may be in the laundry room. I would highly suggest a bell. I did so and someone came out. He was very friendly and helpful. He asked if I was aware of the 100 deposit and I stated no... read more
The hotel was filthy, the hall carpet leading to the rooms were filthy, bags of trash stood pilled up in hall way near elevator. My room had to be switched because it was so nasty the microwave had mold in it & it had greasy finger marks on the number buttons the refrigerator was nasty with smudges all over it & dirt in the seams where you open it. basically the whole room was dirty floor included. I asked for another room it wasn't as dirty but needless to say I didn't even want to bathe there, and I reserved a queen bed, n... read more
disappointed I was very disappointed i had stayed at this place before and had never tought of how bad it has gotten. dont recommend at all.
Not Impressed The "non-smoking" room we were given smelled strongly of smoke. Three of three wall lamps were burned out. We arranged for another room where there was smoking across the hall - smoke became very evident in the evening. The doorway to the hall had a frame that was wider toward the bottom. This allowed one to potentially peer in to the room from the hall.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room had a smoke odor. Please accept my apology. I discussed your comments with the team, and we are going to be better informing our guests of our non-smoking room policy to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're ... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.