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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here Horrible experience! I booked/paid for my room on Hotels.com for $59 plus tax. Showed up to check in 30 minutes later with my confirmation # etc. and the young lady at the front desk informed me without any valid explanation that the room would be $110. She was not pleasant, cooperative, or professional in any way what so ever. We tried to get her to explain for several minutes and she had no explanation. We left.
Roach Hotel You might not wish to post this review... I woke early before dawn and found 3 roaches snacking on a sandwich I had left out. Totally grossed out!!! I will never stay there again
Stinky hotel. They only had smoking rooms available when I had made a reservation for non-smoking room, which the person at front desk blamed on hotels.com not updating their computer info on a timely basis. My room and the entire hotel had a terrible smell. I could even smell the odor outside. I would not stay here again.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced odor issues. I discussed your comments with the team, and we are working to make sure there is clearer communication with our guests regarding room preference requests. I will also be working with our housekeeping staff to better eliminate smoke odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next... read more
Horrid This was the nastiest hotel I've every stayed in and I'm from this area. I use to live around the corner and work down the street. This hotel didn't belong in the area.The carpet was heavily soiled. No ice machine when asked to not have room service was told they only go in rooms every 7 days (what the what) so don't worry!!! I will never in a million years book here again!
Business response:
Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness issues you encountered and that our housekeeping policy wasn't correctly explained upon check-in. To make sure this doesn't happen again, I am working with my team to ensure they clearly explain our hotel amenities as well as making sure rooms are cleaned and inspected to our company’s high standards. Thank you very much for bringing these issues to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the... read more
NEVER again The front desk staff was rude. There was no cups in the room and the water pressure was terrible. And did I mention that the front desk girl, Kassie, was RUDE!!!!!!!!!
scared to sleep there NA
Swig of water for the average hotel. I've stayed here about 3 times in the last 6 months because it is close to work and home is about 2 hours away. This is not a place I would bring the wife and kid to, since it is just me I don't mind it. I come from a very small town and have very low standards so take this review with a grain of salt. I stay here because it is cheap (I can usually get it for about $60 a night.) The only complaint I have is that they want you to pay extra for a "faster" internet connection. I tried to fac... read more
Business response:
Thank you for the feedback about your stay at our hotel. I am happy to read your remarks about our property being a good value. However, I am very sorry that you would not bring your family to stay with us. Your comments were reviewed by the team and we will work to make sure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enh... read more
Will never stay again !!!! Got to hotel, did not have my reservation. She ask for my confirmation, so went to the car to get it and then she didnt want to look at it. She checked in several people before she came back to me, told me to call Expedia. They faxed over my confirmation and then I was finally checked in. Got to the room there was no channel guide, had to call the front desk and they did not have one available either. According to Front Desk Clerk had to call manager to get information. There was hair in bathtub, a... read more
Business response:
We read your comments about your stay with us, and would like to take a moment to personally respond. Please accept our most sincere apologies for the confusion you experienced at check-in and the cleanliness issues you described. Your comments were reviewed by our staff, and we will review our check-in process to make sure your experience is not repeated. We will also work with our housekeeping staff to ensure every room is cleaned to our standards moving forward. Our team is committed to satisfying our guests, so we are ve... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.