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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just average Just a quick stop in......room was clean, basic as expected. Was disappointed I had to leave $100 cash for incidentals when checking in.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the cleanliness of the room. Still, I do apologize that our deposit policy was inconvenient for you. I will share your feedback with our corporate office so that we are better informing guests of this policy during the reservation process. Thank you for bringing this to our attention. Thank you for choosing Extended Stay America. We hope to see you again soon!
Need help at front desk! Overall, stay was so-so, but we stayed for just the night. Had to wait at least 5 minutes checking in and out; there was no one at the front desk either time. Room smelled when we arrived. Iron was missing. There were no hangers. Microwave was missing the plate, so unable to use it. Refrigerator was loud.
My trip Toilet was dirty with urine and toilet paper. Moved to new room and toilet was still dirty
Never Again Terrible
Below average to average hotel Average hotel with old bedding and appliances
Spend $10 more for something else From check in to check out - my patience ran thin. I just drove 3 hours and went straight to the hotel to check in. After the employee finished up her personal conversation with people in the lobby, I asked to use the restroom prior to checking in. The front desk employee would not allow me to use the restroom until she verified that I was indeed staying there. There is not a restroom off of the lobby. I used the employee restroom, went back to the lobby to check in, again, waited for the fr... read more
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read that our staff was not attentive and the breakfast area was not property stocked. Please accept our apologies. In response to your feedback, I am retraining my staff on customer service standards and we will be working diligently to re-stock our breakfast items throughout the morning. As well, I am sorry for the cleanliness issue you experienced in the hall and in the bathroom. I will be meeting with my housekeeping staff to review our cle... read more
Not a good experience Guy at front desk was less than helpful. Room was dirty. There was hair all over the beds. Floor was dirty. No shampoo In the bathrooms. No breakfast, just granola bars.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that our staff wasn’t helpful and that your room had cleanliness issues. Please accept my apology. Your comments were reviewed by the staff, and we will work diligently review our customer service standards and our cleanliness procedures to ensure that your experience is not repeated. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. Your comments on this issue will be useful to us as we ... read more
Very disappointed The room had a bad smell. The furniture was torn up and falling apart. They did not have local tv stations to watch the World Series. They don't provide lotion, shower cap, no toothbrush or toothpaste when asked. Their idea of a continental breakfast is coffee, a breakfast bar, and an apple or an orange. This was the worst hotel I have ever been in....I won't be back.
Room condition was not great. I paid in advance for a non-smoking room and smelled cigarette smoke for my entire 3 day stay. The overall appearance of the room was filthy. The staff looked and acted unprofessional. I was called "honey" numerous times... need I say more. I will never stay there again.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that your room had a smoke odor and that our staff was unprofessional. To uphold our company's high standards, I will be reviewing our customer service and professionalism standards with my entire staff. As well, I will be working with my team to better communicate and enforce our non-smoking rooms policy to guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you w... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.