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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Completely upset Paid for hotel for my mother for family reunion. Hotel issues a single bed when we wanted a double. Charged my mother $100 and then was unable to refund it to her at departure. Plumbing problem with room. This was the worse I have ever had to deal with.
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies the situation with the deposit and for the plumbing issues in your mother's room. Your comments were reviewed by the staff, and we will be reviewing our deposit procedure internally to ensure your experience is not repeated. As well, I have shared your comments about the plumbing with my maintenance staff so that we can resolve this issue. Thank you very much for bringing this to our attention. I do hope that you will return to... read more
Poorly Maintained Hotel Broken auto glass in the parking lot. Filthy elevator. Damaged walls in hallways. Electrical outlets in the kitchen area did not work. Bathroom counter badly scratched. Coffee pots had to be exchanged twice because they did not work. The mattress was good.
Business response:
The feedback provided in your review is much appreciated. I was disheartened to read of the cleanliness issues at our hotel and in your room, and your outlets were not working. Please accept our apologies. To uphold our company's high standards, we will be reviewing our cleanliness and inspection standards moving forward so that this does not happen again. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locatio... read more
It was really dirty.. The hall way smelled .. The room smelled like dog .. The air did not work...
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the room had an unpleasant odor and the air conditioner was not functioning. Please accept my apology. In response to your feedback, I am updating the way we preform our room inspections. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
find somewhere else the room itself was fine, but morning I checked out 8 vehicles were vandalized, there no security cameras in parking lot ( even though sign saying there is) windshield was busted out along with stolen items, there also a senseless deposit you have to pay and wont get back for 3 days.. find somewhere else if you want to be secure!
Need work I have been to many extended day America hotels. This was the worst. Carpet, furniture was soiled bathroom was falling apart, and the kitchen area had insects constantly. For me to return to this hotel in the future it would need a lot of work.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that the furniture was worn and that there were cleanliness and pest issues in your room. I discussed your comments with the team, and we are having preventive pest treatments scheduled and reviewing our cleanliness standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not recommended The room was dirty and had to be cleaned, the quality of service was mediocre, the hotel amenities are sub par, The hotel location was good. They have a breakfast bar. I would think they would at least offer coffee available all day for those who may need a pick me up when arriving etc. And a dog area with bags for people to pick up after their dog.
never vacumed the halls all the time we were there I have never had to put a deposit on a room in my life. They wanted a $100.00 deposit cash or credit card charge. And you would get it back when you checked out. What do they think you are going to do steal the t v .I will not go back to this place!!!!!!
Terrible Requested non-smoking queen, got super smoking double bed (would not switched, hotel full?), charged deposit amount upon check in (new employee error - 3-5 days until refunded), toilet broke, air conditioner went out in the middle of the night, breakfast is a joke (2 apples left at 8:30 am). No dishes (cups for water?). Room and hotel = filthy, stains on carpet. Front desk staff unprofessional (all 3 ladies). If we hadn't of prepaid - we would have left. Very bad.
Business response:
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that your requested room type was no available and that you experienced cleanliness issues during your stay with us. To ensure that a situation like yours doesn't happen again, I will be working with my housekeeping staff to review cleanliness standards and procedures. As well, we will be working to review our reservation and check-in procedures to better secure room types for guests. I would also like to apologize for the poor s... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.