Extended Stay America - Kansas City - South

Business response:

Thank you for selecting us. We offer our sincere apologies for the inconvenience you had in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams step up their game and be more diligent with their duties going forward. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them min... read more

Business response:

Patricia, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Sandra, thank you for your review. We are sorry your sleep was disturbed by the other guests and the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. For any query unresolved, please reach out to us so that we can assist you with it. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to see the rating as it suggests you had a nice time with us, but we regret not meeting your expectations with our dishware policy. Kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. Thank you again, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

James, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincer... read more