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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Extended Stay America Hotel Kansas City - South is located at 550 E 105th St, Kansas City, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
looks good outside, inside is bad, facility is limited. limited Tv channel.
Business response:
We appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, Hotel Management
People were friendly- the workers looked at me and smiled and said hi. The room could use some improvement. There are BIG spider webs hanging from the curtains, the floor was sticky, the sheets didn't smell fresh, and no matter how low I turned the cooler on I couldn't keep the stuffy overall room odor away.
Business response:
Amy, thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the cleanliness and odor issues you experienced in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please give us another opportunity to provide you with a better experience on ... read more
The staff was quite friendly, but somewhat disorganized. After checking in, I went into my room and it was still being cleaned. They then left in a hurry which I can only assume was why the floor was left sticky and the bathroom only had one roll of toilet paper which was almost completely out.
Business response:
We apologize for being unable to provide you with a clean experience. We aim to provide each of our guest’s with a clean room, and obviously, this was not the case with your stay. We will address this matter with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The room had a really bad smell. When we walked in the room the windows were open.
Business response:
Matthew, we apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Very good and nice to talk with very helpfull the room are nice
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 4 star rating with 1,061 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.