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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Business response:
Katherine, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
excellent service from the get-go. want to stay at this hotel. Nothing less than excellent, I did request a couple extra things at the front desk just to see what they would say or do and not only did they give me what I asked for but they gave me extra ,and overall everything was very nice I will be back.
Business response:
David, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our hospitality. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We look forward to welcoming you back soon for another enjoyable stay. Sincerely, Hotel Management
Staff was pleasant and helpful; however, room had some maintenance issues which I reported. Could have been cleaner but for the price it was acceptable.
Business response:
Richard, thank you for your review. We are glad you liked our friendly staff and found us to be a great value. However, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the appropriate team so that they are more diligent going forward. We value your comments and hope to see you again soon. Sincerely, Hotel Management
Good hotel. The staff was very friendly at check in . And if we needed anything they were willing to get it fit us. Overall a great stay!
Business response:
Patricia, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
Bad - Upon arriving the room was not completely clean (bathroom and carpet left a lot to be desired) - The room was not cleaned during the entire stay. - They didn't take out the trash, so I practically had the trash all week in the room.
Business response:
Thank you for selecting us. We offer our sincere apologies for the inconvenience you had in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams step up their game and be more diligent with their duties going forward. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them min... read more
I was supposed to check out today but I left yeste I was supposed to check out today but I left yesterday because Friday night and Saturday night all they did was slam the doors all night could not get any sleep at all I should get a refund on one of my nights since I checked out early and I am back at home,
Business response:
Sandra, thank you for your review. We are sorry your sleep was disturbed by the other guests and the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. For any query unresolved, please reach out to us so that we can assist you with it. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,270 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.