Extended Stay America - Kansas City - South

Business response:

Dear Darcy, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management 

Business response:

Dear Kathy,Thank you for sharing your experience. We deeply apologize for the inconvenience caused by the cancellation of your room and the difficulty you faced in finding alternative accommodations. We understand how frustrating this situation must have been and recognize it does not meet the level of service we strive to provide. Your feedback is valuable, and we will review our procedures to prevent such occurrences in the future. We hope to have the opportunity to serve you better next time.Sincerely, Hotel Management 

Business response:

Dear Christine, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve... read more

Business response:

Dear Bob, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve.Sincerel... read more

Business response:

Dear Salvatore,Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Nicholas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management