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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen area nice and clean, but the microwave was filthy, the beds slept comfortably I was afraid a bug would bite. The box springs was filthy with stains outdated furniture, sockets without covers. Not enough lighting lamp on only one side of the bed. The room had a funky odor that was unbearable. Some of the customers hanging around outside with blue tooth speakers playing loud music. I would not recommend this hotel to anyone. The only positive thing was the friendliness of the staff. If I could of found another hote... read more
Business response:
Dear Linda, Thank you for sharing your detailed feedback. We are glad to hear that you found the staff welcoming and the beds comfortable, but we sincerely apologize for the issues you encountered in your room. Your comments regarding cleanliness and maintenance have been shared with our management team for immediate attention. We understand how these concerns impacted your stay and truly regret the discomfort caused. Feedback like yours is invaluable in helping us improve the experience for future guests, and we hope to hav... read more
I called in advance after booking my room and was told by the facility that my room would still be available. I was driving in from St. Louis and hit traffic on the way into KC. Prior to my arrival they gave my room away even though I booked it in advance. Completely unprofessional!
Business response:
Dear Seth, Thank you for sharing your experience. We sincerely regret the inconvenience caused by the change in your room availability, especially after your advance communication and travel. We understand how frustrating this must have been, and your concerns regarding the situation are taken seriously. This matter has been shared with the appropriate team to help prevent similar occurrences in the future. Your feedback is important as it helps us improve our service. We truly hope to have another opportunity to provide a s... read more
Most uncomfortable bed ever. Sour smell permeated the building. Overall lack of maintenance alarming (toilet wasn’t bolted to the floor!). Left one night early to go to different lodging even without a refund.
Business response:
Dear James, Thank you for sharing your experience with us. We are truly sorry to learn about the discomfort and inconveniences you faced during your stay. A clean, well-maintained, and comfortable environment is a basic expectation, and we regret that we did not provide this for you. Your comments regarding the condition of the property and the quality of rest have been taken seriously and will be shared with the appropriate teams. We value your feedback, as it helps us identify areas needing improvement, and we apologize si... read more
A lot of smoke smell inside room and outside. Always noice from other rooms and outside as well . Looks even parking area is not safe to go . People are stare it’s not good for me . Breakfast did not like coffee and other
Shower you not stop dripping. Carpet looked like it hadn't been vacuumed in a while and the room didn't smell clean.
Business response:
Dear Dean, We apologize that your room did not meet the standards you expected. The issues you mentioned are concerning and we regret that this was your impression. Our housekeeping and maintenance teams will be made aware so we can correct these oversights. Thank you for taking the time to share your feedback with us. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The hotel was loud. It was not in a safe location. The property was dirty. The staff was not friendly. Everything about this hotel was all bad. Will not stay here again.
Business response:
Dear Marvin, Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations and that several aspects made you feel uncomfortable. Your concerns about the environment, cleanliness, and service are taken seriously and will be shared with the team to help drive improvement. We appreciate your feedback and regret that we fell short of your expectations during your visit. Sincerely, Hotel Management
First room smelled like cigarette smoke; staff was helpful, got a different room. Second room, furniture was torn, bathtub had disturbing stains, beer left in dilapidated fridge (I know - could be a plus for some), garbage left in half the trash containers. Bed was clean and comfortable - can deal with the rest for a night, but wouldn't recommend.
Business response:
Dear Brian, Thank you for your valuable feedback. We strive to ensure that all our guests enjoy a pleasant and comfortable stay at our hotel, which includes providing clean and well-maintained rooms. However, we sincerely apologize for any inconvenience caused by the need to relocate rooms, and we understand that this experience did not meet your expectations. The issues with cleanliness and furniture are not reflective of the standard we aim to maintain, and your feedback is appreciated as we work to improve. We hope you’ll... read more
This hotel was disgusting. I checked into my room and the room was full of roaches. I had to kill a few of them. There were also maggots in the sink. What was worse was when we reported it to the front desk, they stated the room was fumigated the day prior and didnt seem to care.
Business response:
Dear Christopher, Thank you for your feedback. We’re very sorry that the condition of your room and the response you received did not meet expectations. This is certainly not the type of experience we want any guest to have. Your comments will be reviewed with the team to ensure that we handle such issues more effectively. We appreciate you sharing your concerns and would welcome the chance to offer a much more comfortable and positive stay in the future. Sincerely, Hotel Management
This seems more like a homeless shelter than a safe place travelers should stay.
Business response:
Dear Guest, Thank you for sharing your impressions. We regret that your experience did not meet your expectations and understand your concerns regarding the atmosphere. Your feedback is important and will be shared with our team. We hope you might consider giving us another opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.