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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not what I expected. Very old fixtures and rug was very dirty.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the accommodations did not meet your expectations and that certain aspects of the room fell short of your standards. We apologize for any discomfort caused during your stay. Your observations have been shared with the appropriate teams to guide necessary improvements. We appreciate your input, as it helps us enhance the overall guest experience, and we hope to provide a more comfortable and refreshed stay in the future. Sincerely, Hotel Management
Not a clean hotel. My pillow had stains on it. The walls, floors, and bathroom were all dirty. We didn't stay the second night as we had planned.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that your visit did not meet expectations and that the condition of your accommodation caused disappointment. Cleanliness and comfort are top priorities, and your remarks have been shared with our housekeeping team for immediate attention. Please note that your feedback is being taken seriously as we work to enhance the overall guest experience and restore your confidence in a future stay. Sincerely, Hotel Management
Showed up at 10pm for our reservation. Pulled in and immediately saw a minimum of 30 people on very hard drugs and a woman getting arrested. After running inside from this terrible view - there’s nobody at the counter to check us in. Stood in the lobby for over an hour trying to get someone at the hotel to pick up a phone and come help us and a refund from corporate. Corporate could also not get ahold of anyone at the hotel since all employees were nowhere to be found. At 1am corporate finally gave up trying to get ahold of ... read more
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret the distressing situation you encountered upon arrival and the inconvenience caused by the delay in receiving assistance. This experience is not reflective of the standards we strive to uphold, and your comments have been shared with the appropriate teams for immediate attention. Please know that steps are being taken to ensure guests receive timely support and a secure, welcoming environment at all times. Your feedback is invaluable in help... read more
I didn’t stay there! Their WiFi was down so they denied my reservation. Didn’t help me at all. I’m keeping an eye on my accounts to make sure I don’t get charged because I definitely and thankfully did not stay there!
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear about the issues you experienced with the WiFi and how it affected your reservation. Reliable connectivity is important, and your comments have been shared with our team to help improve this service. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother and more seamless experience in the future. Sincerely, Hotel Management
The Front desk had a smell of mildew, and the room was so dirty, from the room smelling like mold and wet carpet, and to the kitchen feeling sticky, dirty microwave. Then we saw a bug stuck in towels. I did not feel safe, when we saw a group of people outside smoking.
Business response:
Dear Guest, We sincerely regret the unpleasant experience you encountered during your stay. The conditions you described do not reflect the standards we strive to maintain, and we understand how disappointing this must have been. Your feedback about cleanliness and maintenance has been shared with our management team for immediate attention. Guest satisfaction and safety are always our priorities, and we will take the necessary steps to ensure improvements. Thank you for bringing these concerns to our attention, and we hope ... read more
The kitchen area nice and clean, but the microwave was filthy, the beds slept comfortably I was afraid a bug would bite. The box springs was filthy with stains outdated furniture, sockets without covers. Not enough lighting lamp on only one side of the bed. The room had a funky odor that was unbearable. Some of the customers hanging around outside with blue tooth speakers playing loud music. I would not recommend this hotel to anyone. The only positive thing was the friendliness of the staff. If I could of found another hote... read more
Business response:
Dear Linda, Thank you for sharing your detailed feedback. We are glad to hear that you found the staff welcoming and the beds comfortable, but we sincerely apologize for the issues you encountered in your room. Your comments regarding cleanliness and maintenance have been shared with our management team for immediate attention. We understand how these concerns impacted your stay and truly regret the discomfort caused. Feedback like yours is invaluable in helping us improve the experience for future guests, and we hope to hav... read more
I called in advance after booking my room and was told by the facility that my room would still be available. I was driving in from St. Louis and hit traffic on the way into KC. Prior to my arrival they gave my room away even though I booked it in advance. Completely unprofessional!
Business response:
Dear Seth, Thank you for sharing your experience. We sincerely regret the inconvenience caused by the change in your room availability, especially after your advance communication and travel. We understand how frustrating this must have been, and your concerns regarding the situation are taken seriously. This matter has been shared with the appropriate team to help prevent similar occurrences in the future. Your feedback is important as it helps us improve our service. We truly hope to have another opportunity to provide a s... read more
Most uncomfortable bed ever. Sour smell permeated the building. Overall lack of maintenance alarming (toilet wasn’t bolted to the floor!). Left one night early to go to different lodging even without a refund.
Business response:
Dear James, Thank you for sharing your experience with us. We are truly sorry to learn about the discomfort and inconveniences you faced during your stay. A clean, well-maintained, and comfortable environment is a basic expectation, and we regret that we did not provide this for you. Your comments regarding the condition of the property and the quality of rest have been taken seriously and will be shared with the appropriate teams. We value your feedback, as it helps us identify areas needing improvement, and we apologize si... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.