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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a dump!!!! This was a dump, person at the desk was rude and condescending. Room was dated and had several haphazard repairs that just increased the tackiness. No cups no coffee maker no breakfast at least that I was told about. 1$ per call surcharge. Tile floor which was ok but walking on it made my white socks black Never again will I stay at this hotel
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry your stay was disappointing and that the condition of the room, service at the desk, and lack of amenities left you feeling frustrated. For cleanliness purposes, we keep the dishware at the front desk and will gladly deliver it to the guest’s suite upon request. Your comments are taken seriously and will be shared with the team to help make improvements. We would value the opportunity to provide a significantly improved experience in the future. Sincerely, ... read more
I will never stay here again. My husband and I’s room didn’t look that bad but the whole hotel smelled awful. You walk into the elevator and want to gag. My mother in laws room had bugs, and not just tiny bugs either. They looked like cockroaches crawling up the walls, the fridge had what looked like mold on the outside door and mold on the floor in the bathroom. We didn’t feel safe, definitely somewhere you want to make sure all of your door locks are locked and secure before you go to bed, keeping a light on. The only real... read more
Business response:
Dear Guest, We sincerely regret that your experience did not align with the standards we strive to uphold. The concerns you raised regarding cleanliness, safety, and overall guest comfort are deeply troubling and fall short of our commitment to providing a welcoming environment. Please be assured that your feedback will be reviewed thoroughly with the appropriate teams to take corrective action. We hope you will give us another try so we can provide you with a more satisfying experience. Sincerely, Hotel Management
The urine splatters on the toilet were a disappointment. Needing to take my own trash out, not good. Dog poop, literally, in the corridor. I have to sleep but I won't even shower in this filthy establishment. Also only upon check in was a $100 dollar deposit required in addition to the surprise $25/pet fee. I'm not given to exaggerating, and this is absolutely the worst hotel motel experience I've had.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the overall cleanliness concerns you encountered, including the state of the bathroom and common areas. This is far from the standard we aim to provide, and we truly regret the discomfort and frustration this caused. we are reviewing this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. Regarding the pet fee and deposit policy, we understand how unexpected charges ca... read more
I felt very uncomfortable when I pulled into the parking lot. As a white female traveling alone, this was not a place I felt comfortable staying. I didn’t even get out of the car. I had to try to find another place to stay on the fly.
Business response:
Dear Guest, Thank you for sharing your experience with us. We genuinely regret to hear that your arrival did not meet your expectations regarding comfort and safety. We assure you that we have security on our property around the clock for the safety of all of our guests. Providing a welcoming environment for all our guests is a top priority, and your feedback is invaluable in helping us enhance our efforts. We appreciate your input and will use it to strive for continuous improvement.Sincerely,Hotel Management
I woke up the next morning with bites all over me.
Business response:
Dear Guest, We sincerely regret to learn about your recent experience and the discomfort you have faced. Please be assured that we take this matter very seriously. Our team will promptly conduct a thorough inspection of the room to ensure that all issues are addressed adequately. We appreciate you bringing this situation to our attention, and we extend our apologies once again for the inconvenience and discomfort caused. Thank you for your understanding.Sincerely, Hotel Management
No hot water kids and wife was uncomfortable
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet the high standards we strive to uphold. Providing a comfortable hotel experience has always been our aim. We’re sorry about the hot water issues you and your family encountered during your stay. Please know that this is certainly not reflective of the quality of service we aim to provide, and we’ve already addressed this matter with our maintenance and housekeeping team to ensure it is promptly resol... read more
The lady that checked us in was great! The facility however is greatly lacking. Sketchy people living here as their permanent residence. Even though the hotel is all non-smoking, skunk weed is very strong outside, in the halls, and even in our room. I couldn’t count the number of roaches I killed in our room. I mentioned this to the front desk and they are aware of the problem but said it’s difficult to treat since people live there for years. There were kids running in the halls unsupervised and dogs barking. Our room did n... read more
Business response:
Dear Guest, We truly apologize for the challenges you faced during your stay. It’s disappointing to hear that your experience did not meet your expectations, and we sincerely regret any discomfort caused. Your feedback is invaluable as it helps us identify areas where we need to improve, particularly regarding cleanliness, maintenance, and overall guest comfort. We are actively working to address these concerns with our team to ensure a better experience for all our guests. Thank you for bringing this to our attention, and w... read more
Not updated, very old
Business response:
Dear Omari, Thank you for being our guest. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping and maintenance staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
I had holes in my sheet low water pressure on the hot water bad plumbing carpet burns and people lottery around the area
Business response:
Dear Neal, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Providing the best customer service is always our priority. Considering this a rare incident, please return, and we will provide you with the hospitality you should have experienced during this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.