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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of smoke smell inside room and outside. Always noice from other rooms and outside as well . Looks even parking area is not safe to go . People are stare it’s not good for me . Breakfast did not like coffee and other
Shower you not stop dripping. Carpet looked like it hadn't been vacuumed in a while and the room didn't smell clean.
Business response:
Dear Dean, We apologize that your room did not meet the standards you expected. The issues you mentioned are concerning and we regret that this was your impression. Our housekeeping and maintenance teams will be made aware so we can correct these oversights. Thank you for taking the time to share your feedback with us. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The hotel was loud. It was not in a safe location. The property was dirty. The staff was not friendly. Everything about this hotel was all bad. Will not stay here again.
Business response:
Dear Marvin, Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations and that several aspects made you feel uncomfortable. Your concerns about the environment, cleanliness, and service are taken seriously and will be shared with the team to help drive improvement. We appreciate your feedback and regret that we fell short of your expectations during your visit. Sincerely, Hotel Management
First room smelled like cigarette smoke; staff was helpful, got a different room. Second room, furniture was torn, bathtub had disturbing stains, beer left in dilapidated fridge (I know - could be a plus for some), garbage left in half the trash containers. Bed was clean and comfortable - can deal with the rest for a night, but wouldn't recommend.
Business response:
Dear Brian, Thank you for your valuable feedback. We strive to ensure that all our guests enjoy a pleasant and comfortable stay at our hotel, which includes providing clean and well-maintained rooms. However, we sincerely apologize for any inconvenience caused by the need to relocate rooms, and we understand that this experience did not meet your expectations. The issues with cleanliness and furniture are not reflective of the standard we aim to maintain, and your feedback is appreciated as we work to improve. We hope you’ll... read more
This hotel was disgusting. I checked into my room and the room was full of roaches. I had to kill a few of them. There were also maggots in the sink. What was worse was when we reported it to the front desk, they stated the room was fumigated the day prior and didnt seem to care.
Business response:
Dear Christopher, Thank you for your feedback. We’re very sorry that the condition of your room and the response you received did not meet expectations. This is certainly not the type of experience we want any guest to have. Your comments will be reviewed with the team to ensure that we handle such issues more effectively. We appreciate you sharing your concerns and would welcome the chance to offer a much more comfortable and positive stay in the future. Sincerely, Hotel Management
This seems more like a homeless shelter than a safe place travelers should stay.
Business response:
Dear Guest, Thank you for sharing your impressions. We regret that your experience did not meet your expectations and understand your concerns regarding the atmosphere. Your feedback is important and will be shared with our team. We hope you might consider giving us another opportunity in the future. Sincerely, Hotel Management
This was a dump!!!! This was a dump, person at the desk was rude and condescending. Room was dated and had several haphazard repairs that just increased the tackiness. No cups no coffee maker no breakfast at least that I was told about. 1$ per call surcharge. Tile floor which was ok but walking on it made my white socks black Never again will I stay at this hotel
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry your stay was disappointing and that the condition of the room, service at the desk, and lack of amenities left you feeling frustrated. For cleanliness purposes, we keep the dishware at the front desk and will gladly deliver it to the guest’s suite upon request. Your comments are taken seriously and will be shared with the team to help make improvements. We would value the opportunity to provide a significantly improved experience in the future. Sincerely, ... read more
I will never stay here again. My husband and I’s room didn’t look that bad but the whole hotel smelled awful. You walk into the elevator and want to gag. My mother in laws room had bugs, and not just tiny bugs either. They looked like cockroaches crawling up the walls, the fridge had what looked like mold on the outside door and mold on the floor in the bathroom. We didn’t feel safe, definitely somewhere you want to make sure all of your door locks are locked and secure before you go to bed, keeping a light on. The only real... read more
Business response:
Dear Guest, We sincerely regret that your experience did not align with the standards we strive to uphold. The concerns you raised regarding cleanliness, safety, and overall guest comfort are deeply troubling and fall short of our commitment to providing a welcoming environment. Please be assured that your feedback will be reviewed thoroughly with the appropriate teams to take corrective action. We hope you will give us another try so we can provide you with a more satisfying experience. Sincerely, Hotel Management
The urine splatters on the toilet were a disappointment. Needing to take my own trash out, not good. Dog poop, literally, in the corridor. I have to sleep but I won't even shower in this filthy establishment. Also only upon check in was a $100 dollar deposit required in addition to the surprise $25/pet fee. I'm not given to exaggerating, and this is absolutely the worst hotel motel experience I've had.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the overall cleanliness concerns you encountered, including the state of the bathroom and common areas. This is far from the standard we aim to provide, and we truly regret the discomfort and frustration this caused. we are reviewing this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. Regarding the pet fee and deposit policy, we understand how unexpected charges ca... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.