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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasnt able to get a refund, after i requested it never did stay
Business response:
Dear John, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The room was not cleaned Thoroughly, dust dust accumulated on lamp fixtures under the bed in the drawers of the dressers killed a roach and poop at entrance to the building
Business response:
Dear G, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
The plase was so dirty that i had to scrub the fridge the stove the heater the walls and the floor. Then there was the hallways were terrible. Staff was rude and they charge a 100 dollar deposit which takes 7 days to get back. I spoke to the staff and they didnt care
Business response:
Dear Darcy, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
They overbooked and canceld our room. We literally had no place to stay, everything was booked.
Business response:
Dear Kathy,Thank you for sharing your experience. We deeply apologize for the inconvenience caused by the cancellation of your room and the difficulty you faced in finding alternative accommodations. We understand how frustrating this situation must have been and recognize it does not meet the level of service we strive to provide. Your feedback is valuable, and we will review our procedures to prevent such occurrences in the future. We hope to have the opportunity to serve you better next time.Sincerely, Hotel Management
DO NOT STAY HERE This place was very run down and VERY DIRTY. Looks nothing like the pictures, definitely don’t recommend staying here spend the extra $50 and stay somewhere where it’s actually clean!!!
Business response:
Dear Christine, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve... read more
Stay away! Place has all kinds of damage, was filthy and check-in personell were rude.
Business response:
Dear Bob, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve.Sincerel... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.