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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I felt very uncomfortable when I pulled into the parking lot. As a white female traveling alone, this was not a place I felt comfortable staying. I didn’t even get out of the car. I had to try to find another place to stay on the fly.
Business response:
Dear Guest, Thank you for sharing your experience with us. We genuinely regret to hear that your arrival did not meet your expectations regarding comfort and safety. We assure you that we have security on our property around the clock for the safety of all of our guests. Providing a welcoming environment for all our guests is a top priority, and your feedback is invaluable in helping us enhance our efforts. We appreciate your input and will use it to strive for continuous improvement.Sincerely,Hotel Management
I woke up the next morning with bites all over me.
Business response:
Dear Guest, We sincerely regret to learn about your recent experience and the discomfort you have faced. Please be assured that we take this matter very seriously. Our team will promptly conduct a thorough inspection of the room to ensure that all issues are addressed adequately. We appreciate you bringing this situation to our attention, and we extend our apologies once again for the inconvenience and discomfort caused. Thank you for your understanding.Sincerely, Hotel Management
No hot water kids and wife was uncomfortable
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet the high standards we strive to uphold. Providing a comfortable hotel experience has always been our aim. We’re sorry about the hot water issues you and your family encountered during your stay. Please know that this is certainly not reflective of the quality of service we aim to provide, and we’ve already addressed this matter with our maintenance and housekeeping team to ensure it is promptly resol... read more
The lady that checked us in was great! The facility however is greatly lacking. Sketchy people living here as their permanent residence. Even though the hotel is all non-smoking, skunk weed is very strong outside, in the halls, and even in our room. I couldn’t count the number of roaches I killed in our room. I mentioned this to the front desk and they are aware of the problem but said it’s difficult to treat since people live there for years. There were kids running in the halls unsupervised and dogs barking. Our room did n... read more
Business response:
Dear Guest, We truly apologize for the challenges you faced during your stay. It’s disappointing to hear that your experience did not meet your expectations, and we sincerely regret any discomfort caused. Your feedback is invaluable as it helps us identify areas where we need to improve, particularly regarding cleanliness, maintenance, and overall guest comfort. We are actively working to address these concerns with our team to ensure a better experience for all our guests. Thank you for bringing this to our attention, and w... read more
Not updated, very old
Business response:
Dear Omari, Thank you for being our guest. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping and maintenance staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
I had holes in my sheet low water pressure on the hot water bad plumbing carpet burns and people lottery around the area
Business response:
Dear Neal, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Providing the best customer service is always our priority. Considering this a rare incident, please return, and we will provide you with the hospitality you should have experienced during this visit. Sincerely,Hotel Management
Wasnt able to get a refund, after i requested it never did stay
Business response:
Dear John, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The room was not cleaned Thoroughly, dust dust accumulated on lamp fixtures under the bed in the drawers of the dressers killed a roach and poop at entrance to the building
Business response:
Dear G, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.