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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good for the price Only stayed overnight, but room was clean and comfortable.
Business response:
Thank you for staying at Extended Stay America - Knoxville - West Hills. We are glad to know you had a good night’s sleep and also enjoyed the good value we offer for the price. We appreciate your suggestion and have taken a note of the same. It was a pleasure hosting you, and we hope to serve you again soon. Sincerely, General Manager
disappointment In reading the info it stated continental breakfast. I was totally shocked at gronala bars and that was it. Oh coffee. There was packs of oatmeal, but no hot water.
Business response:
Carol, We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand ... read more
Nice Was good
Business response:
Stacy, thank you for taking the time to share your nice rating about your visit with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Knoxville - West Hills will be your first choice every time you visit this area. Sincerely, General Manager
Business response:
Felipe, thank you for the kind rating of your stay at Extended Stay America - Knoxville - West Hills. We are glad our service and facilities were to your satisfaction and had a pleasant time here. We hope you will make us your home again whenever your travels bring you back to our area. Sincerely, General Manager
Business response:
Wow - Juan, thank you for being our guest at Extended Stay America - Knoxville - West Hills. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. We appreciate your business. Please come back and see us again soon. Sincerely, General Manager
Bed and Bathroom infested with Flees in first Room. Transferred to a Bigger room but sitting chairs were just filthy. We cleaned them oursel vas and made the best of it. Desk people were very helpful and professional.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for any insects in your room and for the cleanliness issues you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. I have also alerted my housekeeping team so that they can take necessary actions. We are sorry and hope you will give us another chance to please you in the future. Sincerely, General Manager
The maids need manners All was well. Only hiccups were the pantry was 90% empty, the breakfast was stale muffins and sour juice. When I went to leave, I was going to stay an extra day, but the maid came in my room with the do not disturb on right after I called the front desk to extend my stay. When I was so upset she did this, I changed my mind and gathered half of my things. I told her I would be leaving instead & I needed to gather the rest of my things. I came back upstairs and the maid had my door wide open, with my thi... read more
Business response:
Carie, many thanks for taking the time to post your review. We are happy you loved most aspects of your visit, but we're sorry for the behavior of one of our housekeeping associate and the inconvenience it caused you. We will be taking action so this does not happen again. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Knoxville - West Hills and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
False Advertising The hotel claims they are a non-smoking facility, but the lobby and hallways reek of stale cigarette smoke. Their idea of a continental breakfast is coffee, granola bars and instant oatmeal. Continental breakfast is advertised, but the hotel refers to it as a "Grab and Go" breakfast. There is no swimming pool! It has been filled with cement.They really need to take the photo of the pool off these hotel sites. I think that is false advertising. I'm sure it was really disappointing for the families that had c... read more
Business response:
We appreciate all feedback, especially when it identified deficiencies which guides us to improvements for our valued guests. We are sorry to have disappointed you in several areas. We will work to correct the items you identified, and will also conduct an audit of our websites to ensure we are providing the information about our hotel correctly. Thank you again, and we do hope this stay will not deter you from selecting our hotel and brand during your future travels. General Manager
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,251 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.