Extended Stay America - Knoxville - West Hills

Business response:

Judith, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Stephan, thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy that overall you were pleased with your stay. However, I am sorry for not living up to your expectations. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a comfortable time with us and that you liked our well-kept property. That being said, we are sorry for not meeting some of your expectations. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

John, thank you for posting a review of your stay. We are pleased you had an overall nice stay. However, we are extremely sorry we missed meeting some of your expectations and regret the inconvenience it caused. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager 

Business response:

Richard, thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager