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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Property Location With a stay at Extended Stay America Knoxville - West Hills in Knoxville (West Knoxville), you'll be minutes from Town Center Mall and West Town Mall. This hotel is within the vicinity of Bearden Antique Mall and Dead Horse Lake Golf Course.Rooms Make yourself at home in one of the 72 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveni... read more
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed and Bathroom infested with Flees in first Room. Transferred to a Bigger room but sitting chairs were just filthy. We cleaned them oursel vas and made the best of it. Desk people were very helpful and professional.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for any insects in your room and for the cleanliness issues you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. I have also alerted my housekeeping team so that they can take necessary actions. We are sorry and hope you will give us another chance to please you in the future. Sincerely, General Manager
The maids need manners All was well. Only hiccups were the pantry was 90% empty, the breakfast was stale muffins and sour juice. When I went to leave, I was going to stay an extra day, but the maid came in my room with the do not disturb on right after I called the front desk to extend my stay. When I was so upset she did this, I changed my mind and gathered half of my things. I told her I would be leaving instead & I needed to gather the rest of my things. I came back upstairs and the maid had my door wide open, with my thi... read more
Business response:
Carie, many thanks for taking the time to post your review. We are happy you loved most aspects of your visit, but we're sorry for the behavior of one of our housekeeping associate and the inconvenience it caused you. We will be taking action so this does not happen again. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Knoxville - West Hills and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
NOTHING SPECIAL/ ROOM HAS THREE LAMPS, 2 DIDN'T WORK. BED WAS QUITE HARD. ROOM WAS CLEAN.
Business response:
Thank you for reviewing your stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the issues you experienced while you were here and regret the inconvenience it caused. I have shared your concerns with my maintenance team to ensure it is fixed immediately. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Business response:
Paul, thank you so much for the great feedback regarding your stay at Extended Stay America - Knoxville - West Hills. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Good clean room, but a dog smell. Room was clean. Good value. Room smelled of dog. We got used to the smell.
Overall it was an ok place to stay There were a few undesirable activities going on in the back parking lot. Some people coming and going that weren't staying there. Overall it was an ok experience, you get what you pay for.
Friendly staff. Clean Rooms. I will stay tete again when I'm in the area.
Business response:
Thank you for taking the time to share your experience. It is great to see you enjoyed the friendliness of our staff and the cleanliness of your room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Give theses guys a pay raise! The folks who run this location went beyond the call of duty when hotels.com OVERBOOKED the hotel and to our delight got us two rooms instead of the one. I would recommend this place any day of the week!
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 4.4 star rating with 811 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.