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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Property Location With a stay at Extended Stay America Knoxville - West Hills in Knoxville (West Knoxville), you'll be minutes from Town Center Mall and West Town Mall. This hotel is within the vicinity of Bearden Antique Mall and Dead Horse Lake Golf Course.Rooms Make yourself at home in one of the 72 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveni... read more
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stellar Stay Desk receptionist, Alex, was phenomenal! Alex explained everything look forward ro our nwxt stay thoroughly with the upmost professionalism. He was enthusiastic and energetic and helpful in assisting and answering our inquiries. It was a pleasure checking in; we look forward to our next Extended Stay America!
Business response:
Clyde, thank you for your wonderful review of Extended Stay America - Knoxville - West Hills. We are thrilled to read how much you enjoyed your stay, specifically due to the great service provided by Alex. I’ll be sure to share your compliments with him as it will make his day. Your feedback is much appreciated, and we cannot wait to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Knoxville - West Hills. We appreciate you choosing our hotel and sharing your perfect rating. We hope to welcome you back soon. Sincerely, General Manager
Good price Bed and pillows were comfy and clean. Pretty quiet at night. Plenty of towels. Very responsive staff. Outside was well lit, which was important as I had to be outside late walking my dog. Room wasn't dirty just a little old looking. No cups in the room but if I had called they would have come immediately
Business response:
Joan, thank you for your review. We are glad to read you found us to be a good value in the area and that you were impressed with the service provided by our associates. Please know to ensure cleanliness of kitchenware our brand standards require us to keep these items at the front desk. We appreciate you being our guest and hope to welcome you back soon. Sincerely, General Manager
good for the price Only stayed overnight, but room was clean and comfortable.
Business response:
Thank you for staying at Extended Stay America - Knoxville - West Hills. We are glad to know you had a good night’s sleep and also enjoyed the good value we offer for the price. We appreciate your suggestion and have taken a note of the same. It was a pleasure hosting you, and we hope to serve you again soon. Sincerely, General Manager
disappointment In reading the info it stated continental breakfast. I was totally shocked at gronala bars and that was it. Oh coffee. There was packs of oatmeal, but no hot water.
Business response:
Carol, We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand ... read more
Nice Was good
Business response:
Stacy, thank you for taking the time to share your nice rating about your visit with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Knoxville - West Hills will be your first choice every time you visit this area. Sincerely, General Manager
Business response:
Felipe, thank you for the kind rating of your stay at Extended Stay America - Knoxville - West Hills. We are glad our service and facilities were to your satisfaction and had a pleasant time here. We hope you will make us your home again whenever your travels bring you back to our area. Sincerely, General Manager
Business response:
Wow - Juan, thank you for being our guest at Extended Stay America - Knoxville - West Hills. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. We appreciate your business. Please come back and see us again soon. Sincerely, General Manager
False Advertising The hotel claims they are a non-smoking facility, but the lobby and hallways reek of stale cigarette smoke. Their idea of a continental breakfast is coffee, granola bars and instant oatmeal. Continental breakfast is advertised, but the hotel refers to it as a "Grab and Go" breakfast. There is no swimming pool! It has been filled with cement.They really need to take the photo of the pool off these hotel sites. I think that is false advertising. I'm sure it was really disappointing for the families that had c... read more
Business response:
We appreciate all feedback, especially when it identified deficiencies which guides us to improvements for our valued guests. We are sorry to have disappointed you in several areas. We will work to correct the items you identified, and will also conduct an audit of our websites to ensure we are providing the information about our hotel correctly. Thank you again, and we do hope this stay will not deter you from selecting our hotel and brand during your future travels. General Manager
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 4.4 star rating with 811 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.