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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Property Location With a stay at Extended Stay America Knoxville - West Hills in Knoxville (West Knoxville), you'll be minutes from Town Center Mall and West Town Mall. This hotel is within the vicinity of Bearden Antique Mall and Dead Horse Lake Golf Course.Rooms Make yourself at home in one of the 72 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveni... read more
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall pleasant experience , could use a little better direction to location
Most employees were helpful, one burner on the stove didn't work, or the microwave it turned but didn't heat,and the last day the toilet would full up when you flushed and there was no one to help they said to use the hall bathroom which was a bit inconvient. Small but worked for the two of us. would like to been able to sit comfortably .
Business response:
It is great to hear that most employees were helpful. I am sorry to hear that one of the burners on the stove didn't work and the microwave was not heating. I will address this with the Maintenance Engineer. I am so sorry to hear that you endured so many issues. I will be having a guest service training with all the employees to ensure that this doesn't happen again. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Run down hotel Other than the employees being very short, they had a major bug problem. Would not recommend.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you had to endure cleanliness issues during your stay with us. In response to your feedback, I am meeting with the maintenance and housekeeping staff to ensure this doesn't happen again. We will put in a work order for this issue. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
one night stay the breakfast was much to be desired but again this was an extended stay hotel.
Hotel close to West Town Mall I always stay at this hotel when I visit my family in Knoxville. I am pleased with the hotel very much. Just this last time I visited, my room wasn't as clean as it should have been. My granddaughter that use to be a housekeeper for The Crown Plaza, came to visit for a couple of hours. She was disappointed at the cleanliness.But still I won't hesitate to stay there again.
Business response:
Thank you for taking the time to review your stay. I am sorry to hear that your room was not cleaned to standard. To ensure that this doesn’t happen again, I will personally inspect our rooms to make sure that each guest has a comfortable stay. Still, I am pleased to read that you enjoyed our convenient location and fully equipped kitchens. Your feedback is very important to us, so thank you for sharing. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our ar... read more
You get what you pay for. We stayed for just one night prior to a planned hospital stay. We were pleased overall with the exception of the bathroom. The tub had black mold in many spots around the caulking and tiles. I told this to management and he said that his maintenance person had been out for some time. All it really required was someone to do some serious scrubbing.
Business response:
Thank you for taking the time to write a review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will share your comments with our housekeeping staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 4.4 star rating with 796 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.