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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
one night stay the breakfast was much to be desired but again this was an extended stay hotel.
Hotel close to West Town Mall I always stay at this hotel when I visit my family in Knoxville. I am pleased with the hotel very much. Just this last time I visited, my room wasn't as clean as it should have been. My granddaughter that use to be a housekeeper for The Crown Plaza, came to visit for a couple of hours. She was disappointed at the cleanliness.But still I won't hesitate to stay there again.
Business response:
Thank you for taking the time to review your stay. I am sorry to hear that your room was not cleaned to standard. To ensure that this doesn’t happen again, I will personally inspect our rooms to make sure that each guest has a comfortable stay. Still, I am pleased to read that you enjoyed our convenient location and fully equipped kitchens. Your feedback is very important to us, so thank you for sharing. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our ar... read more
You get what you pay for. We stayed for just one night prior to a planned hospital stay. We were pleased overall with the exception of the bathroom. The tub had black mold in many spots around the caulking and tiles. I told this to management and he said that his maintenance person had been out for some time. All it really required was someone to do some serious scrubbing.
Business response:
Thank you for taking the time to write a review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will share your comments with our housekeeping staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Some good, some bad Very nice staff, great location hut the room hadnt veen thoroughly cleaned from the previous guest. There were food crumbs in the bedside table i didnt put there and beer in the fridge, i also didnt put there.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced. I will use your comments as a training tool to coach our housekeeping staff to ensure your experience is not repeated. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to s... read more
Perfect stay, would have stayed longer, but they were fully booked!
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay and that we were able to accommodate your needs with a home away from home experience! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Great value!!! We were extremely pleased with the hotel, especially at such a cheap rate! The hotel is a little older, so you will see a few spots where paint is chipping or wallpaper is peeling. If that bothers you, go elsewhere and don't give these amazing workers a hard time. The room was very clean and comfortable. The staff was very friendly. I will definitely stay again when I am in the area!
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to exceed your expectations and provide you with a great stay! I truly appreciate your kind comments about our friendly staff and reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Quiet rooms even on a football weekend Room was only OK but fine for the price. Staff was very helpful and found my lost glasses. Also, it must have thick walls because I couldn't hear the football party down the hall.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that our staff provided you with great customer service and that you enjoyed our quiet atmosphere. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.