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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
love it it's worth it
Business response:
Thank you for taking the time to share your experience. It is great to see you when you enjoyed staying at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Roomy but poor service So so. RIDICULOUS pet fee! No kitchen supplies until we asked for them 3 times. No toilet paper even after asking. Stayed 7 days. No offer to give clean towels or clean room
Business response:
Thank you for your recent review of your stay. I sincerely apologize that there was no toilet paper and that you had trouble getting dishes sent to your room. In response to your feedback, I am speaking with the staff to ensure this is communicated properly at check-in. We will also address the issue of you not receiving cleaning services. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Great value Great value for your $ and close to many restaurants
Overall pleasant experience , could use a little better direction to location
Most employees were helpful, one burner on the stove didn't work, or the microwave it turned but didn't heat,and the last day the toilet would full up when you flushed and there was no one to help they said to use the hall bathroom which was a bit inconvient. Small but worked for the two of us. would like to been able to sit comfortably .
Business response:
It is great to hear that most employees were helpful. I am sorry to hear that one of the burners on the stove didn't work and the microwave was not heating. I will address this with the Maintenance Engineer. I am so sorry to hear that you endured so many issues. I will be having a guest service training with all the employees to ensure that this doesn't happen again. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
POFS terrible
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was terrible. In response to your feedback, I am speaking to our staff to ensure our guests have the best possible experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Run down hotel Other than the employees being very short, they had a major bug problem. Would not recommend.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you had to endure cleanliness issues during your stay with us. In response to your feedback, I am meeting with the maintenance and housekeeping staff to ensure this doesn't happen again. We will put in a work order for this issue. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,251 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.