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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told by Expedia there were two beds in the room but that wasn't the case it actually was one bed and a couch that folds out into a bed which was very very poor other than that the room was okay
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed that you were misinformed about the bed types. I will work to improve our communication with Expedia to ensure that this does not happen again. I am grateful for your feed back so that we can continuously improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Extended Stay Knoxville You get what you pay for. Bring any pans, plates and utensils if you want to use the kitchenette. Full size fridge that was actually cold was nice. For the money, it suited my needs.
Very Convienent Staff was helpful. Location great. facilities more than adequate.
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you found our staff to be helpful and that you enjoyed our great location. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again in the future.
Have stayed here several times Have stayed here in 08, 10, 12, 14 for Alabama vs. Tennessee football game. Hotel is convenient, staff is friendly, and there are lots of places to eat nearby. Plan to stay here again in 16 when we come up for the game. Roll Tide!
Have stayed here multiple times We have stayed here in 08, 10, 12, 14, when we come up for Alabama -- Tennessee game. Short drive on Interstate from hotel to UT stadium, and there are lots of places to eat near the hotel. Plus, the staff is always really nice to us. And, Alabama hasn't lost to TN since we've been staying here, so the hotel is good luck for us too!
Relatively close to UT We were looking for something close to UT for a game. This was reasonably close and less expensive than some other options.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad that we were conveniently located for your needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Secluded. Nice and quiet Room was kind of outdated but very comfortable. In a very secluded spot near a busy traffic area. Surrounded by restaurants so grabbing a bite to eat was easy
OK Experience I was only here for one evening, but was very happy with the service given. The room was clean, and that's very important. Problem with the tub though. The tub actually creaked, like walking on old floor boards. Sounded like a structural problem.
Business response:
Thank you for taking the time to write a review of your stay. I am pleased to read that you were happy with your stay overall; however, I sincerely apologize for the problem you experienced with the bath tub. I discussed your comments with my maintenance team, and we are addressing this issue. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Work trip in Knoxville Hotel was adequate for a work trip. It was clean, well located, and noise levels reasonable and seemed to be safe. Would stay there again for an extended installation trip.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.