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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER go here unless you want to be surrounded by hundreds of bed bugs. Within the first 10 mins we left as the front desk person told us they didn't' have any extra rooms to stay in and recommended that being the best resort. I am still waiting on my refund after one week, worst experience ever.
Business response:
Dear Guest, We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. We look forward to hearing from you. Sincerely, HotelManagement
⭐️ 1-Star Review — PLEASE Read Before Booking I’m honestly heartbroken and disgusted by this hotel. We paid $680 for 4 nights, and the first room we were given was absolutely horrible. It smelled awful, the furniture was filthy, and there were roaches crawling around. I was literally in tears because this is not a safe or healthy place for anyone, especially children. We were able to switch rooms, and while the second room was decent, it still did not make up for how terrible the first room was. The fact that this hotel allo... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We are deeply sorry that your stay caused distress and did not meet your expectations. We understand how upsetting it can be to encounter an environment that feels uncomfortable or unsafe, particularly when traveling with family. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We also strive to provide thoughtfully prepared amenities, including in-room supplies and ... read more
El tiempo que estuvimos no cambiaron la toalla, desayuno pésimo y el olor no era el mejor.
Business response:
Dear Guest, We regret to learn that your recent experience fell short of expectations. Your observations regarding the linens and morning offerings are truly appreciated and will be shared with the team. We continuously aim to enhance guest comfort and satisfaction, and your feedback plays a key role in that effort. We hope you will consider giving us another opportunity to provide a more pleasant and enjoyable stay in the future. Sincerely, Hotel Management
The room was dirty. The chair in the room had the leather covering peeled off on the arms of the chair.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and understand how disappointing it must have been to encounter issues with the room’s condition. Guest comfort and satisfaction are very important, and feedback like yours helps highlight areas that require attention. Your comments regarding cleanliness and furniture will be shared with our team to guide improvements. We appreciate you taking the time to provide this insight, as it allows us to continue enhancing ... read more
We had nothing but problems with this property. From having to change our room in the middle of the night because of the freezer humming, to the toilet seat being so loose, I fell off it, to moving to a new room and a drip in the bathroom keeping us awake, to the room keys constantly not working, no electricity and the television not working, to minimal to no breakfast at all. The leather wingback chairs had huge pieces of leather missing so I had to put a towel down in order to even sit on them. Do not stay here.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your understanding during the recent citywide power surge that resulted in a temporary outage. To ensure your comfort, our team promptly assisted with your request to move to another room. We have also provided you with options for early check-out, but we are glad you chose to continue your visit and appreciate your patience and cooperation throughout this situation. Your feedback is invaluable and helps us continue providing thoughtful ser... read more
We picked this hotel because it had a kitchenette. However, the cupboards were completely empty... no dishes or a pan to cook in.
Business response:
Dear Guest, Thank you for sharing your feedback. We understand your disappointment regarding the kitchen setup and apologize for any inconvenience it caused. For the comfort of all guests, cooking utensils and dishware are kept at the front desk to ensure proper sanitation and are available upon request. Your comments are valuable and help us identify areas for improvement. We hope you will consider giving us another opportunity to provide a more seamless and comfortable stay. Sincerely Hotel Management
The morning and day staff were hard neglectful of their guests. We always had to track someone down to help. The evening front desk young lady was very attentive. It was just the morning/day employee that was unhelpful. Furthermore, they refused to clean our room, asked we exchange our towels for cleans ones. Overall it was an unhygienic place to stay. And unfriendly
Business response:
Dear Guest, We are very sorry to learn about the challenges you faced during your visit. The experience you described does not reflect the standards we aim to maintain. While we are pleased to hear that one of our team members provided attentive service, we regret that your interactions with others fell short of expectations. Your concerns regarding cleanliness and service have been shared with management for improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely ... read more
First off, you couldn’t find an employee anywhere. We reserved two room. The rooms was clean, but lots of damage. One room had a weird smell but not the other. There isn’t any upkeep at all. The bed was springy and worn out. The ac worked great in our both rooms. Lots of homeless people outside hanging around. I would not stay here again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not fully meet expectations. Your observations regarding room condition and comfort have been shared with our management team to ensure these areas receive proper attention. We also appreciate your comments about the surroundings and overall upkeep. Please know that your feedback is valued and will help us continue improving the guest experience moving forward. We hope to have the opportunity to make your next sta... read more
We booked a room in this hotel because we saw review that said the stay was excellent but what a surprise. Front desk person was not very engaged into providing guidance and a welcoming feel. When we entered the room noticed was a full side bed with no sofa bed as we booked for online. Then we saw the yellow spots on the pillow linen. Then the toilet bowl had a “brown paint” (if you know what I mean 💩 )about 5 inches long from left to right that I do not understand how the housekeeper missed it. The room stink bad enough to... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your accommodation and the lack of attentiveness you encountered during your visit. The details you mentioned fall far below the standards we expect to maintain. Your feedback has been shared with our management and housekeeping teams for improvements. We truly regret the disappointment caused and appreciate your honesty in helping us improve our guest experience. We hope to have the chance to welcome you back so w... read more
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,428 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.