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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Happy: No Breakfast, Broken Gym, Bad Key Cards The “grab-and-go breakfast” consisted of snack foods and describing it as breakfast is really false advertising. We were extremely disappointed in the lack of breakfast food choices, especially since we picked this location over others that offer breakfast. The key cards to our room were deactivated several times during our stay, which was quite inconvenient. We had to visit the desk several times after going upstairs to a room where the keycards didn’t work. This happened a... read more
Business response:
Dear Guest, We would like to express our sincere apologies for the challenges you faced during your stay with us, which did not meet your expectations. Your feedback is immensely valuable to us, and we are committed to making improvements to ensure a consistently satisfactory breakfast experience for all guests. We also regret any inconvenience caused by the key card issues and understand the importance of a seamless experience in this regard. We will address this with our team to enhance key card operations and minimize fut... read more
Stayed here because it was close to Fort Sill, and I don’t usually leave reviews but after my experience I had to. Overall the hotel is just mis-managed there isn’t enough staff and to make up for this they just charge you for any interaction with staff, need towels or sheets they charge you 10 bucks, leave trash outside the room for pick up 25 bucks. Traveled with a group of five and had four rooms and 3 out 4 experienced bugs and trash left by past guests. I understand “you get what you pay for” but after finding out the g... read more
Business response:
Dear Guest, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our heartfelt apologies for any inconveniences you encountered during your stay. Your feedback is invaluable to us, and we take these matters with the utmost seriousness. We are dedicated to addressing your concerns to ensure that every guest receives the highest level of service and care. Your insights will significantly assist us in implementing the necessary improvements. We hope you will consider giving us another opp... read more
They didn’t let me check cause there system was down the front lady was pretty rude. So I paid for no reason
Business response:
Hello Mario, Unfortunately, you did not show up on the date of your reservation, this causes you to be placed as a no show. All guest reservations are required to check in to their reservations by 11:59pm on date of arrival.
Our room was nasty, and not cleaned properly, not sanitized properly. The people directly above our room were extremely noisy and disrespectful to other guests well past midnight.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations and regret the noise issues you experienced. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible.We... read more
My grandson said it best." This room smells like an old shoe " Kitchen was clean but had to get dishes, silverware from the front. It was inconvenient. Grab n go breakfast was awful. . Linens and bed were thin, old, mattress was hard, bumpy
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope that you will give us another chance in the future.
Had a few Roaches in the bathroom and twice there was dog poop in the hallway. None of the gym equipment worked. Room had a moldy smell to it. Same as the hallway
Business response:
Dear Guest, Thank you for bringing your recent experience to our attention. We are concerned and sincerely apologize for the unacceptable conditions you encountered during your stay. The cleanliness of the room and common areas has always been a priority, and our housekeeping and pest control team are reviewing the area and will take urgent action. Regarding the gym equipment, we are conducting an immediate inspection and repair of all equipment. We understand the importance of functional fitness facilities for our guests an... read more
As soon as I entered the room, I was smacked in the face by a strong odor of mold emanating from the rug. I also had the honor of being greeted by roaches on the wall and floor. That made me curious 🤔 to see if someone actually cleaned, so I started my on inspection. I found another roach and cobwebs behind the dresser adjacent to the room entrance, pooh pooh in the toilet, a broken fake finger nail on the floor and an elastic hair band under cobwebs behind the dresser that's next to the window. I MacGyvered together my own... read more
Business response:
We are sorry to hear that your stay was not up to your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The staff upon arrival had a sign that stated they were helping another guest and to dial 0 from the desk phone. When it was dialed you could hear the phone ringing and the front dest person would come from an office right by the main window area. This was out every time i went past. There were no items in the room that you would expect for an extended stay hotel. Plates, coffee maker, utensils, anything. All had to be requested. The first coffee maker I got didn't work , waited 20 min at the front desk to get another and th... read more
Business response:
We are sorry to hear that your stay was not up to your expectations. We try hard to make every stay feel like a home away from home. With regard to our breakfast, we have a grab and go breakfast as advertised on all web platforms. All kitchen items are available upon request. We do hope that this helps to clarify any issues you may have felt you had during your stay with us.
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope that you will give us another chance in the future.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,265 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.