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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room had stuff on the wall. I tried to use the phone on the last day and it didn't work. I switched plugs and it didn't work. The toilet wasn't clean. I had to use my wipes and Lysol. The shower head wasn't clean because it spout was shooting out in varies places.
Business response:
Dear Guest, We regret that your visit did not reflect the standards we aim to deliver, and we understand how disappointing it must have been to encounter these maintenance and cleanliness concerns. Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the housekeeping and maintenance teams to ensure greater attention to detail moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to offer a more comfortable and improved experience on y... read more
They said that included breakfast but its was just coffee and muffin or granola bar and one day was not even coffee bad service in the front desk I will not stay there again
Business response:
Dear Oscar, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast did not meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We are sorry to hear that your stay was not up to your expectations, we hope you will give us another chance in the future.
Business response:
We are sorry to hear that your stay did not meet your expectations. We hope you will give us another chance in the future.
My room had a funky odor. The carpet looked as if it desperately needed to be cleaned. There was always a sign at the front desk “will be back soon”
Place was deplorable. Staff were incapable of fixing the issue if i could insert images i would. Bed was covered in blood splatters huge stains, crumbs long hairs. Floor was filthy. Phone didn't work and was caked in something sticky. Couch was completely peeled. Carpet was filthy and room smelled. Due to this i had to leave to another hotel. And they told me i could ask expedia for the refund. Then when i requested it they told me no. By far the worst experience ive ever had.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that the room did not meet your expectations upon arrival. Unfortunately, during the overnight audit process, our system access is limited, which can delay our ability to assist with room changes. We understand your frustration. However, we are glad our night auditor was able to provide you with the necessary information to help resolve the situation. We also worked with Expedia to ensure your refund could be processed without issue. We hope to have the ... read more
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Business response:
Dear Jonathan, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, HotelManagement
There were too many times no one was at the front desk to help when needed. No one cleaned the room. No trash cans in the room. Overall just very disappointed.
Business response:
Dear Jonasia, Thank you for sharing your concerns with us. We sincerely apologize for the inconveniences you experienced during your stay, as attentive service and a comfortable environment are very important to us. We do apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, your feedback regarding front desk availability and room needs will be shared carefully with our team. We appreciate you bringing these matte... read more
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Business response:
Dear Verlinda, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,428 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.