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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tuve discriminación al llegar me dijeron que mi tarjeta no pasaba y otro familiar pagó con su tarjeta el es americano y si se la pasó y a mí no pero si hicieron el cobro posteriormente no me dieron desayuno me dijeron que no tenían hasta la otra semana Como hago para recuperar mi dinero ??
Business response:
Dear Guest, We’re sorry to hear about the frustration you experienced during your stay. It can be confusing when multiple reservations overlap, and we understand how that may have complicated the situation with your payment. We encourage contacting the travel agencies involved to clarify and resolve any billing concerns, as they are best equipped to assist with third-party charges. We appreciate you sharing your experience, as it helps us understand how guests are impacted by these situations. We hope you will consider stayi... read more
My credit card got billed twice.
Business response:
Dear Guest, We sincerely apologize for any inconvenience caused by the charges on your card.We have carefully reviewed the folio, and it reflects that the reservation was arranged through a third party, with the prepaid virtual card processed accordingly. At this time, that is the only transaction showing on the account. If you are in doubt and would like to review the charges further, please reach out to the hotel directly. We will be more than happy to assist you in resolving this matter. Sincerely, Hotel Management
The furniture was torn and the bathroom was not clean at all
Business response:
Dear Guest, We sincerely regret that the condition of the furnishings and bathroom did not meet your expectations. Maintaining a clean and well-kept environment is a top priority, and we understand how disappointing it can be when accommodations fall short of comfort and quality standards. Please note that our housekeeping is scheduled weekly to respect guests’ privacy while minimizing interruptions, and additional supplies are available at the front desk upon request. Your comments have been shared with the appropriate team... read more
No breakfast staff was never around . Furniture in the room was disgusting! Room keys didn’t work half the time 2 very tiny garbage cans. No offer to come clean the room. Had to ask multiple times for towels over all less than 1 star hotel. When staff was available they were rude
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations. It is concerning to learn that the room condition and overall support fell short during your stay. Providing well-maintained accommodations and a comfortable environment for every guest is very important to us. Please note that our housekeeping is scheduled weekly to respect our guests’ privacy and minimize interruptions. Additional towels and toiletry items are always available at the front desk upon request. Your comments will be shared with th... read more
The website says breakfast but they have none. The manager even said she told the owner to take free breakfast off the website and he has not done so in years. It’s a nice way to pull you in and then when you ask for compensation, they give you seven dollars Find a hotel that serves breakfast even if it’s muffins and yogurt.
They posted the properry will have breakfast but they do not. Please call before booking. Rooms smells. Not as expected as extended stay. Call before booking.
Business response:
Dear Guest, Thank you for your review. We are sorry for the issues you faced with the breakfast and cleanliness. We will make a note of your feedback as we always want to know how to improve our guest experience. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
1. When I booked it advertised breakfast and coffee. At check in I asked about the breakfast and coffee and the girl pointed to a little room and said it will be in there. The next morning, no food no coffee. I asked the clerk and she said something about shipping issues. And then they put out a sign stating shipping was the problem. I left message for the manager and expected they would contact me. They did not 2. The key cards had to be put in and pulled out multiple times just to get the doors open. 3. The bed was terribl... read more
Business response:
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you experienced during your stay and appreciate you bringing these concerns to our attention. We regret the confusion and inconvenience regarding our breakfast and coffee service. While we strive to provide a complimentary light grab and go breakfast, there are occasions when delivery or supply issues impact availability. We apologize that this was not clearly communicated in advance and that your message to management w... read more
My Expedia reservation was not honored! I pre paid and was told by the hotel staff that Expedia put in the wrong name…I call BS! I showed staff my booking with confirmation numbers from Expedia and Extended stays hotel and check in Lady would not honor my document. She then said she could not refund what I paid a day before online and would have to charge me a higher rate for the exact same room. What a bunch of BS. Hotel is nice thou and surrounding area is clean. Room was definitely clean and up kept. Other than check in s... read more
Business response:
Dear Guillermo, Thank you for taking the time to share your experience. We appreciate your comments regarding the cleanliness of the hotel, the room, and the surrounding area, and we are glad to hear that those aspects of your stay were positive. We are sorry for the frustration you experienced during check-in. After reviewing the situation, there was no reservation found in our system under your name at the time of arrival. Because the booking was made through Expedia, any discrepancies with reservation details, including n... read more
Upon arrival, checking into the room, the room smelled like cat urine I had to go to the desk. I was not offered another room. I was just giving some Febreze to spray around the room. During the night, if you use the restroom or wash your hands or anything, the vent would make noise after the water would go off all night woke up and it was supposed to be a grabbing Go breakfast. They didn’t have any breakfast at all state that they were waiting on a truck so nothing was as it seemed at this hotel.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that your arrival did not meet expectations and understand how important first impressions are after a long journey. It is disappointing to learn that the accommodations were not as comfortable as anticipated and that overnight disturbances affected your rest. We also recognize how frustrating it can be when morning offerings are unavailable. Your comments have been carefully noted and shared with the appropriate teams for improvement. We appreciat... read more
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,428 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.