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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of full time staff
Business response:
We appreciate your business and your feedback. We hope to see you again in the future.
Room was dirty. No dishes for the kitchenette. Not enough towels for everyone in the room. No breakfast in the morning.
Business response:
Hello Mary, We are sorry to hear that your stay was not up to your expectations, we do hope you will give us another chance.
Where's the breakfast? The exterior of the hotel looks great. The room showed some noticeable wear. When we checked in we were told that breakfast was from 6:00 to 9:30 am. However, there was NO breakfast. The staff apologized that they ran out of the things that they were supposed to have served and none were left for that day. I told them that was unacceptable and I requested some money back. They said they would check on it. It was unclear whether they actually checked on it, but I was not given any refund.
Business response:
Dear Michael, Thank you for choosing Extended Stay America and for taking the time to share your feedback. I sincerely apologize for the inconveniences you experienced during your stay. While I’m glad to hear that the exterior of the hotel made a positive impression, I regret that your room did not meet your expectations and that our breakfast service fell short. Our grab-and-go breakfast is a valued amenity, and I understand how frustrating it must have been to find it unavailable especially after being informed it would be... read more
Not a good place to stay The room was not clean. The breakfast was a granola bar. And the furniture was torn up. The bathtub was dirty. They did bring me extra towls though.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent experience. We sincerely apologize that the cleanliness of your room and the condition of the furniture did not meet your expectations. We recognize the need to improve our grab-and-go breakfast options, as we are always looking for ways to enhance our offerings. We are glad that our team was able to assist you, and we hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Disappointing Experience – Poor Service and Unkept Facility The room we received was nothing like what was shown online. It was poorly presented — the chair was badly peeled and looked like an eyesore. Unfortunately, we didn’t check the room before making payment. After seeing its condition, we immediately requested a room change or at least for the damaged chair to be removed. The receptionist was extremely rude and unhelpful. She bluntly said there was nothing she could do and that we wouldn’t be refunded, advising us to c... read more
Business response:
Hello Peter, Thank you for sharing your feedback. We're currently in the middle of renovations, and while we work to improve our property, we understand that this may cause some areas to appear below standard. We aim to provide a comfortable experience for all our guests, and we're sorry to hear that your stay did not meet expectations. Your comments will be shared with our team to help us continue improving during this transition. We appreciate your patience and hope you'll consider giving us another try in the future.
Business response:
Hello Jose, We are sorry to hear that your stay was not up to your expectations, and we hope that you will give us another chance in the near future.
Stay away. Hotel in general smelled bad. Room was musty. Loud. Rooms were dirty and bedsheets had stains. “breakfast” consisted of watered down coffee and nutrition bars. Not a great area as far as location. Keep scrolling and book another hotel.
Business response:
DearGuest, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely regret any shortcomings in meeting your expectations. Your concerns have been promptly addressed with our housekeeping team to prevent reoccurrence. Furthermore, we will share your valuable feedback with our leadership to enhance our breakfast offerings and better align with our guests' preferences. We hope to have the opportunity to provide you with a more comfortable... read more
property clean ,spacious
Business response:
We appreciate your feedback. We hope to see you again in the future.
The room was air tight, smelled like dead try rat. The leather chair peeled off and doesn't look good for a place aa such. It definitely didn't merit the price
Business response:
Dear Guest, Thank you for providing feedback regarding your recent stay. We recognize the significance of maintaining a clean and inviting hotel environment, and we sincerely apologize for falling short of your expectations in this area. Please be assured that we are taking prompt action to address these concerns with our housekeeping and maintenance teams. Our goal is to enhance your experience and ensure a more enjoyable and comfortable stay should you choose to return in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,265 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.