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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff is NOT friendly!!!They are very stressed out and stretched thin!!They have to leave the desk empty to go to help a customer which is unprofessional and unproductive to the new customer who enters the hotel. They do not know how to operate the stove in the room which is a hardship to the customer
Business response:
Dear Guest, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels. Sincerely, Hotel Management
Limpieza y lugar de ubicación de la habitación, no tiene elevador y los alrededores sucios.
Business response:
Dear Guest, Thank you for sharing your thoughts regarding your recent visit. We understand how important ease of access and a well-cared-for environment are to a comfortable stay. Your comments have been noted and will be shared carefully with the appropriate teams for consideration. Guest feedback plays an important role in identifying opportunities to enhance overall comfort and convenience. We appreciate you taking the time to provide this insight and hope future visits offer a more pleasant and satisfying experience. Sin... read more
They had no breakfast only coffee
Business response:
Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk ladies very nice, coffee out and nobody refilled it, room had roaches and dirty
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your kind recognition of the welcoming and professional manner demonstrated by the reception team. At the same time, we understand how disappointing it can be when shared amenities and overall conditions do not align with expectations. A comfortable and well-maintained environment is essential to a positive stay, and concerns such as those you described are taken seriously. Your feedback has been carefully noted and will be shared with our team... read more
Business response:
We are sorry to hear that your stay was not up to your expectations, we hope you will give us another chance in the future.
First time I used the bathroom I had to call and ask for a plunger and plunged the toilet. Went to wash my hands and the sink held water. The chairs in the room were trash, all torn up. Even though the hotel has a no smoking policy the entire room smelled of cigarette smoke.
Business response:
Dear Guest, Thank you for taking the time to share these concerns. We are truly sorry to hear that your visit did not offer the comfort you expected. The situations you described indicate that maintenance and overall room preparation did not meet the standards we strive to uphold, and we understand how frustrating that must have been. Your comments have been shared with the appropriate teams for attention. We appreciate your feedback and regret the inconvenience you experienced. We hope to have the opportunity to make your n... read more
Noisy neighbors, weed smoking, etc.i called the front desk 2 times for help and was told they could only call the offenders, which was no help. I asked to be moved and clerk daid that was not possible. I slept very little, and finally left the property at 4am and slept in my car. The clerk could not have cared less.
Business response:
Dear Guest, Thank you for sharing your experience. We understand how challenging it can be when rest is interrupted, and we appreciate you sharing your experience. Ensuring a comfortable and calm environment is important for every guest, and your feedback helps highlight areas that matter most during a stay. We value your perspective, as it provides insight into what guests need to feel at ease. Thank you for taking the time to share your thoughts, and we hope your future travels are restful and enjoyable. Sincerely, Hotel M... read more
HOTEL'S. COM THIS IS THE WORST APP EVER. THEY LITERALLY CHARGED ME FOR A ROOM. I WAS BOOKED AND TRIED TO CANCEL 6min LATER BUT TOLD THAT IT WAS THE HOTEL NOT ALLOWING CANCELATIONS. WHEN I SPOKE WITH THE HOTEL THEY SAIDTHEY HAVE NOTHINGTO DO WITH 3RD PARTY RESERVATION. NEVER THE LESS I WASHARGEDWSCHARGRD FOR A room I didn't
Business response:
Dear Guest, Thank you for sharing your feedback with us. We understand how upsetting it can be when a reservation does not go as planned, and we are truly sorry for the frustration you experienced. We certainly apologize for the issues you encountered with your booking. Since your reservation and payment were processed through an online travel agency, they are best positioned to review the billing details and clarify the terms of the cancellation policy for your purchase. Their support team has direct access to the transacti... read more
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,428 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.