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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
J knew price to good to be true I feel like if you have a dog they safe the worst rooms for pet owners. The furniture in room needed to be set at the curb, the fridge look like it had mold on the front, but closer look it was the paint comjng off, tub dripped, and the mattress was horrible. Having said that the rrom was linen cleaned and no bugs, and cheap
Business response:
Dear Guest,We appreciate you sharing both the concerns and the positives from your stay. We’re grateful you mentioned that the linens were fresh and that the space was free from any pest concerns, but we're sorry that the overall impression of the room left you feeling disappointed. Guests traveling with pets should feel just as welcomed and comfortable as anyone else, and it’s upsetting to know you felt otherwise. We understand how frustrating it must have been to have cleanliness and maintenance issues that detracted from ... read more
Decent stay, room for improvment. The room's carpet had stains and crusty bits, the cabnets were falling apart and there was a large crack in the bathroom door but, the people were super kind and the bed was comfortable, and the bathroom was clean. Objectively this is no five star stay but its decent for a quick night's stay.
Business response:
Dear Guest,We're glad to know our team treated you kindly and that you found the bed comfortable and the bathroom clean. We're sorry the condition of the room didn't fully meet expectations. Your observations about the carpet, cabinetry, and bathroom door have been noted and will be brought to our team's attention for follow-up. While our accommodations are designed for practicality and value, consistent upkeep plays an important role in guest comfort. We appreciate you staying with us and sharing the positives and areas whe... read more
It felt very comfortable staying there.
Business response:
Dear Guest,Thank you for including Extended Stay America in your travel plans. It means a lot to know that your time with us provided a sense of ease and peace. Our team works hard to create a welcoming environment where guests can settle in without worry. Thank you for staying with us; we’d love to have you back whenever you’re in the area again.Sincerely,Hotel Management
Need sleep It was pretty good just hard bads
Business response:
Dear Guest,Thank you for staying with us and for sharing your experience. We're glad to know most aspects of your visit met your expectations. We're sorry to learn that the bed didn't provide the rest you were hoping for. Your comfort is important to us, and we'll be taking this into account as we continue to improve. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
Comfortable Stay This hotel needs to learn a little more about customer service. I have booked more days in the hotel. I'm in my fifth day and no one has ever offered me housekeeping services. The rules say between 4-7 days you get service once within that timeframe. Breakfast could be better. The bed and room are very comfortable. The staff is very friendly. They make you feel welcome.
Nice room for the price, only complaint is people are LOUD and the quiet time after 10 is obviously not enforced
Business response:
Dear Erin,We’re glad you found value in your room and appreciated the price. We apologize for the noise disturbances during your stay. While we strive to maintain a peaceful environment, we understand the need to reinforce our quiet hours effectively. Your feedback will help us address this with our team to ensure a more restful experience for all our guests. Thank you for bringing this to our attention, and we appreciate the opportunity to host you. We hope to have another opportunity to welcome you back and provide you wit... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,262 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.