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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price range appropriate It was exactly what I expected it to be.
Room was okay, staffs were helpful
Business response:
Dear Maradel, We're glad to know our team was helpful during your stay and that the room met some of your expectations. However, we understand that there’s room for improvement. Your experience matters to us, and we’ll be reviewing your comments with our team to enhance both comfort and service. We appreciate you giving us the opportunity to host you and hope to offer a more satisfying stay in the future. We look forward to your next stay. Sincerely, Hotel Management
Thank you
Business response:
Dear Rhonda, Thank you for the generous feedback rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Hotel Management
Quick & easy check in. Breakfast was a grab & go & more like snack foods not breakfast foods. Had an issue with someone parking & taking 2 spots. Need was not so comfortable but it was fine for a short stay.
Great stay, pillows and mattress need to be replaced. The mattress has a big whole/devit in it making for uncomfortable sleep and pillows are flat. Also was not aware had to ask for pots n pans and plates etc. In order to use the stove.
Business response:
Dear Guest, We're glad your overall experience was positive, though we regret that the comfort of the bed and pillows didn't meet expectations. A restful night is important, and we will be reviewing the condition of the mattresses and linens in that room. Regarding the kitchenware, we keep these items at the front desk to ensure each guest receives clean, sanitized essentials upon request. We're happy to provide them when needed. We value your feedback, and we hope to welcome you again with improvements in place. Sincerely, ... read more
We stayed here for a festival that was in town, room lacked cleanliness and smelled absolutely awful like it had been shut for 5 years. Luckily we only was there to sleep or we would have looked for another hotel.
Business response:
Dear Katlyn, We sincerely apologize that the condition of your room did not meet your expectations. Cleanliness and comfort are priorities for us, and it is disappointing to learn that the room’s condition impacted your stay. Your feedback will be shared with our team to address these concerns and improve the overall experience for future guests. We appreciate you taking the time to share your thoughts. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,262 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.