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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thank you
Business response:
Dear Rhonda, Thank you for the generous feedback rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Hotel Management
Quick & easy check in. Breakfast was a grab & go & more like snack foods not breakfast foods. Had an issue with someone parking & taking 2 spots. Need was not so comfortable but it was fine for a short stay.
Great stay, pillows and mattress need to be replaced. The mattress has a big whole/devit in it making for uncomfortable sleep and pillows are flat. Also was not aware had to ask for pots n pans and plates etc. In order to use the stove.
Business response:
Dear Guest, We're glad your overall experience was positive, though we regret that the comfort of the bed and pillows didn't meet expectations. A restful night is important, and we will be reviewing the condition of the mattresses and linens in that room. Regarding the kitchenware, we keep these items at the front desk to ensure each guest receives clean, sanitized essentials upon request. We're happy to provide them when needed. We value your feedback, and we hope to welcome you again with improvements in place. Sincerely, ... read more
Just average The lobby had some loud people siting in there talking and making it hard to hear the soft spoken clerk behind the desk. The clerk charged the card on file w/o asked if it was the card I wanted to use. There were no funds on that card, my account was in the negative. The room was just average, nothing special about it. The hotel sign @ the entrance needs to be lit, we past the entrance & had to back up to turn into it. We arrived late, from another state, & couldn't see an address or sign.
Business response:
Dear Guest, We’re sorry your arrival didn’t go as smoothly as expected. We understand how frustrating it can be to arrive late and have difficulty finding the entrance. We also apologize for the noise in the lobby and the confusion at check-in. Our front desk team should always confirm the preferred payment method before processing any charges, and we regret the impact this has had on your account. We will be addressing these concerns with our team. Your feedback drives us to enhance our services continuously, and we look fo... read more
Nice place to stay. Clean,friendly and easy access.
We stayed here for a festival that was in town, room lacked cleanliness and smelled absolutely awful like it had been shut for 5 years. Luckily we only was there to sleep or we would have looked for another hotel.
Business response:
Dear Katlyn, We sincerely apologize that the condition of your room did not meet your expectations. Cleanliness and comfort are priorities for us, and it is disappointing to learn that the room’s condition impacted your stay. Your feedback will be shared with our team to address these concerns and improve the overall experience for future guests. We appreciate you taking the time to share your thoughts. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,219 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.