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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Love going to this hotel
Business response:
Dear Christopher, Thank you for your loyalty and positive feedback about your stays at our hotel. We're thrilled to hear you enjoy your time with us and appreciate your kind words. We look forward to welcoming you back for another great experience at Extended Stay America!Sincerely,Hotel Management
Good value for the dollar Friendly checkin, elevator, spacious room with full size fridge. Bed was very comfortable, dark room, area quiet.
The whole area smelled of smoke and animal
Business response:
Dear Amanda, It's disappointing to hear about the overall experience at our hotel. We take pride in providing our guests a clean, fresh environment, so we apologize for oversights during your stay. We have shared your feedback with our respective team to ensure this is not repeated. Even though we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chanc... read more
Cleanliness isn't a pro Dirty
Business response:
Dear Ruben, Thank you for your feedback. We're sorry to hear you found your stay below expectations. We pride ourselves on cleanliness and apologize if we fall short. Our housekeeping team works diligently to ensure all rooms are well-maintained. Your comments will be addressed to prevent future occurrences. We appreciate your insights as they help us improve our services. If your travels bring you back to the area, we hope for the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management
Building was quite old and run down. Sheets didn’t look very clean and carpet hadn't been vacuumed. Bed was quite comfortable-although pillows were worn out. Noisy with people hanging around outside our door and with traffic(door and windows didn’t block any noise.
Business response:
Dear Lori, We have taken note of your concerns as we strive to ensure a perfect visit for every guest. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Reading your comments about your stay at our hotel wasn't enjoyable. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you underwent is not acceptable by our standards, and we will address each of your concerns a... read more
It was good
You get what you pay for, however the staff worked beyond the call of duty to remedy the state of some of the rooms
Business response:
Dear Ryan, At Extended Stay America, our team strives to exceed expectations. We're delighted to hear our staff went above and beyond to address any concerns you had about the rooms. Your satisfaction is our priority, and we appreciate your acknowledgment. We look forward to welcoming you back for another positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,221 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.