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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just average The lobby had some loud people siting in there talking and making it hard to hear the soft spoken clerk behind the desk. The clerk charged the card on file w/o asked if it was the card I wanted to use. There were no funds on that card, my account was in the negative. The room was just average, nothing special about it. The hotel sign @ the entrance needs to be lit, we past the entrance & had to back up to turn into it. We arrived late, from another state, & couldn't see an address or sign.
Business response:
Dear Guest, We’re sorry your arrival didn’t go as smoothly as expected. We understand how frustrating it can be to arrive late and have difficulty finding the entrance. We also apologize for the noise in the lobby and the confusion at check-in. Our front desk team should always confirm the preferred payment method before processing any charges, and we regret the impact this has had on your account. We will be addressing these concerns with our team. Your feedback drives us to enhance our services continuously, and we look fo... read more
Nice place to stay. Clean,friendly and easy access.
Near
Business response:
Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location was convenient for your needs. Being situated near local restaurants, stores, and key roadways is something many of our guests find helpful, whether they're here for work, travel, or simply passing through. We're happy that our surroundings made getting around easier for you. We appreciate you choosing to stay with us and look forward to welcoming you again in the future. Sincerely, Hotel Management
Get what you pay for. It is a non-smoking hotel, the room smells of smoke horribly.
Business response:
Dear Guest, We're sorry your room did not meet expectations, especially when you expect a clean and fresh space. We understand how disappointing that must have been. Although our guests' rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. Your feedback will be shared with our team to ensure closer attention is given to room readiness and freshness moving forward. We h... read more
Great place
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.